General Manager

2 weeks ago

Singapore MIXIANG CATERING MANAGEMENT PTE. LTD. Full time

**岗位职责 / Key Responsibilities**:
**日常运营管理 / Daily Operations Management**
- 全面负责门店营运，确保前厅与厨房高效配合
Fully oversee store operations and ensure seamless coordination between front-of-house and kitchen teams
- 制定排班、人员调配及出餐流程监督
Plan staff schedules, allocate manpower, and supervise food service flow
- 监督服务质量、顾客满意度及现场卫生
Monitor service quality, customer satisfaction, and on-site hygiene standards

**人员管理与培训 / Staff Management & Training**
- 带领前厅与后厨团队执行标准流程
Lead FOH and BOH teams to follow SOPs
- 培训新员工，考核绩效，建立正向文化氛围
Train new staff, evaluate performance, and foster a positive work culture
- 协调人员关系，减少流失率，提高团队稳定性
Manage team relations to reduce turnover and improve retention

**销售与财务管理 / Sales & Financial Oversight**
- 负责营业额对账、现金/电子支付复核
Responsible for sales reconciliation and verifying cash/e-payment records
- 分析月度销售数据，制定促销与控本策略
Analyze monthly sales data and develop promotions and cost-control strategies
- 处理顾客投诉与突发事件，提出改善方案
Handle customer complaints and emergencies, and propose improvement measures

**合规与沟通 / Compliance & Communication**
- 遵守新加坡劳工与食品卫生法规
Ensure compliance with Singapore's labour and food hygiene regulations
- 定期向总部提交运营报告与建议
Submit regular operational reports and improvement proposals to HQ

**任职要求 / Requirements**:

- 至少2年餐厅运营管理经验（中餐经验优先）
Minimum 2 years of restaurant management experience (Chinese cuisine preferred)
- 熟悉门店人力安排、POS系统、后厨流程
Familiar with manpower planning, POS systems, and kitchen operations
- 擅长团队管理、顾客服务与运营统筹
Strong in team leadership, customer service, and operational coordination
- 会中文，能基本英文沟通（中英双语优先）
Proficient in Mandarin and basic English (bilingual preferred)
- 可接受轮班/节假日工作，有责任感、执行力强
Willing to work shifts/weekends; responsible and results-driven

**我们提供 / What We Offer**:

- 月薪 SGD 5,000-6,000 + 餐补 + 夜班津贴 + 年终奖金
Monthly salary SGD 5,000-6,000 + meal allowance + night shift allowance + year-end bonus
- 免费员工餐、节日福利、年假、医疗报销
Free staff meals, festive perks, annual leave, and medical reimbursement

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