Director, Solution Architecture

Job Category

Sales

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The Director, Solutions Architecture and Specialists will have responsibility for Salesforce’s Solutions Enterprise and Technical Architecture function plus Specialists teams covering Service, CRM Analytics and others. This team operates across ASEAN and works closely with Account SE’s that cover key geographies and clients. The Director will manage a team of Individual Contributors varying in seniority and including some of the most senior pre-sales resources. Solution Engineering is the equivalent of sales engineering / pre-sales ie: resources who secure the functional and technical selection of Salesforce relative to alternatives. These resources assist with Discovery, Solutioning, Demonstration and Business Value phases of the sales cycle. In addition, the Solution Engineering team provides Strategic Thought Leadership, Enablement, and Demand / Pipe Generation. The Director will report directly to the Vice President of Solution Engineering and will be based in Singapore. Travel to other ASEAN countries will be required periodically.
- Be masterful in client engagement and build strong relationships, becoming a trusted advisor
- Be able to liaise with the C-Level of our customers and prospects, sharing the power of Salesforce and representing the full product set
- Be able to help drive large deals and strategic accounts, taking on the role of Technical Executive
- Coach your team to develop in their careers, and inspire your team to do their best work
- Drive strategic initiatives and programs across Solution Engineering to actively support the career development and advancement of ASEAN Solution Engineers
- Bring clear strategies to help generate sales pipeline and progress deals using a team of highly specialist architects and product experts
- Elevate the Salesforce brand across the region; skilfully storytelling our GTM of AI + Data + CRM.

**Required Skills**:

- Exceptionally strong business and technology acumen. You understand the social, economic and technology trends that are shaping our lives, and you can succinctly articulate a vision for how Salesforce can make a meaningful and highly differentiated contribution to the success of our customers
- Extensive experience and a consistent record of successfully selling complex enterprise technology solutions to both business and technology stakeholders
- Exceptional executive presence and are comfortable engaging at all levels within a customer’s organisation
- Background in Enterprise Architecture and an understand of how this function can assist as part of the pre-sales function
- Experience as a Senior IT / Transformation Executive or leading Architecture functions as part of a software pre-sales team
- A demonstrable track record of success across the ASEAN region by partnering with Sales stakeholders to achieve revenue objectives.
- Good analytical capabilities, be organised and able to work many tasks at the same time.
- Ability to support the Solution Engineering team by providing guidance on sales strategies, approaches to solve specific problems, as well as a represent their team’s needs to executive staff.
- Able to communicate equally with internal resources such as Sales Management, Product Marketing, Development, and Customer Success to gain commitment and support.
- Strong fundamental sales skills (Value and Solution Selling) and advanced leadership skills
- Knowledge of Customer Service functions (Call Center, Customer Self Service, Field Services etc) would be advantageous

**Other requirements**:

- Strong leadership capabilities
- Ability to operate effectively in a fast-paced, team environment
- A strong drive for results
- Strong engagement and communication skills
- Consultative selling experience
- Can collaborate and influence in a “win as a team” environment
- Resourceful
- Is a trusted advisor to customers and colleagues
- Prior experience working within the Software space will be advantageous but not required

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforc