Guest Experience Supervisor, Front Office

2 weeks ago


Singapore Marriott International, Inc Full time

**Additional Information**
**Job Number**25023973
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Supervise the team during the course of shift duty. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



  • Singapore Craig Road Property Holdings Full time

    A leading hotel management company in Singapore seeks a Front Office Supervisor to oversee operations and ensure outstanding guest experiences. The ideal candidate has supervisory skills, excellent communication abilities, and a proactive approach to handling guest inquiries. Key responsibilities include managing front office duties, assisting guests, and...


  • Singapore Craig Road Property Holdings Full time

    A leading hospitality organization in Singapore is seeking a Front Office Supervisor to manage guest relations and coordinate front office duties. The ideal candidate will possess excellent guest service skills and the ability to multitask in a dynamic environment. Responsibilities include supervising front office operations, handling guest inquiries, and...


  • Singapore IBIS Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Experience Lead

    2 weeks ago


    Singapore A DREAMWORKS COMPANY PTE. LTD. Full time

    **Job Title: Guest Experience Lead (Front-of-House Supervisor)**: - South Singapore | Hospitality & Entertainment Industry _ **Why Join Us?**: Be part of a leading hospitality and entertainment brand where **guest satisfaction and team excellence go hand in hand**. If you take pride in service, thrive in dynamic environments, and enjoy developing others,...


  • Singapore NEW PARK PROPERTY PTE. LTD. Full time

    The Front Office Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey. Maximise the outcome of upsell and cross-sell opportunities **Primary Responsibilities - Proactively engaging with guest upon arrival or during check in -...


  • Singapore RIGOR EDGE Full time

    **Title**:Front Office Supervisor **Location**:Central, Singapore **Onsite **Responsibilities**: - Facilitate guest check-ins and check-outs, ensuring a smooth process. - Manage daily records and maintain the property management system with high efficiency. - Collaborate with various departments to enhance operational flow. - Address guest complaints and...


  • Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

    As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards: Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability...


  • Singapore I HOTEL PTE. LTD. Full time

    2 years exp **Roles & Responsibilities** The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building has been meticulously restored as a...


  • Singapore Marina Bay Sands Full time

    A leading hospitality organization in Singapore is seeking a dedicated individual to join their front office team. The candidate will be responsible for handling room registrations, customer service inquiries, and operational tasks to ensure seamless guest experiences. Candidates should possess at least 1 year of relevant experience and have a strong command...


  • Singapore Hind Management Full time

    A leading hospitality management company is seeking a Front Office Duty Manager in Singapore. The successful candidate will oversee operational matters, lead the Front Office team, and ensure exceptional guest experiences. Ideal candidates should possess leadership skills, a relevant diploma, and have a passion for hospitality. This is a full-time role with...