Management Associate, Gym Ops and Compliance

3 days ago

Jurong West, Singapore PHENG GECK PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**

The Management Associate (MA) is responsible for the organization, management, administration and supervision of all aspects of the Anytime Fitness Gym. A true ambassador of the Anytime Fitness Culture, he or she tirelessly injects the Anytime Fitness Cultural Values into its staff, members and community resulting in a harmonious environment of happiness, laughter, play, and productivity.

Responsibilities include, but are not limited to the following:
a. Manage the operational deployment system involving all staff, permanent and part time, including cleaners and PTs in the Club to ensure that there is adequate attention spread throughout the day, for maximum presence and visibility, to help members;

b. Supervise the part timer staff and cleaners and guide them towards their work duties;

c. Work with contractors to handle repairs and maintenance of facilities and equipment;

d. Update materials related to publicity, members’ awareness, staff training as well as Standard Operating Manuals;

e. Assist to develop, adjust, adapt and enforce policies and procedures in safety, security and general gym etiquette as stipulated by Anytime Fitness Asia;

f. Maintain strong membership recruitment, retention and member relations efforts;

g. Maintain all files and registers in physical copies for proper record keeping capturing the key activities in the gym;

h. Conduct facility, inventory and equipment check on each shift duty and to trigger actions if something is amiss or requires further admin support;

i. Understand and able to operate all computer systems in security, members’ hub and AF dashboard, website and social media platforms of the club;

j. Able to maintain and keep proper records of all members and PT activities in the gym;

k. Oversee and enforce risk management practices including all COVID related safe gym measures for the Club;

l. Oversee all gym trials and body mass measurement conducted in the gym, during the on-duty shift hours, and followed personally or through the Brand Ambassador, to conduct the sales pitch and close the membership sales;

m. Support the Manager, plan and implement development related and social activities, for all staff;

n. Maintain the security of the gym and make regular checks on key fob entries, tailgating, wee hours in unmanned situations, illegal trespassers etc;

o. Develop gym outreach programs to raise awareness and membership drive;

p. Attend all training programs assigned by the Company, in particular the AF Learn modules and related events;

COVID Duties

q. Ensure all members and persons entering the gym are managed in accordance with the Government stipulated vaccination regime and required safe management measures;

r. Ensure that group size for indoor high-intensity mask-off or mask-on exercise activities are kept to Government imposed numbers to no more than X persons, or in groups of Y persons if all in the class are fully vaccinated, or a recovered patient, or have a valid COVID-19 test result covering the duration of the class;

s. COVID testing regime for all working personnel to be supervised and enforced in accordance with the applicable regime;

t. COVID alert, response and recovery protocols are to be fully understood, executed with higher guidance in dealing with active C+ cases detected among members and/or staff

Anytime Fitness

Over 4000 clubs and 3 million members worldwide

Largest, fastest-growing, 24-hour fitness franchise

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