Key Account Manager

**Position Overview**

An Account Director/Manager is responsible for selling Diebold Nixdorf’s traditional product and service portfolios. This role includes account management, overall customer satisfaction, revenue retention and growth through new logo sales and incremental sales within current client base, gross margin attainment, contract renewals and coordination of the appropriate internal servicing resources.

**Key Responsibilities**
- Maintain key point of contact relationship with current accounts, cultivating and maintaining these customer relationships by assessing their needs, understanding business requirements, and managing overall expectations
- Maintain all additional points of contact related to selling the traditional product and service portfolio
- Responsible for proactively engaging clients to develop a pipeline of product and service portfolio opportunities
- Create and manage Account Plan for all accounts overseen, including
- Successful sale of any opportunity of DN Connection Points software and any DN services (excluding ATMaaS)
- Assessment of whitespace opportunities with these clients
- Define and organize the customer account team and use DN internal governance to push forward its strategy and projects.
- Maintain comprehensive understanding in DN products and services and an understanding of new products or services
- Maintain comprehensive understanding of DN's Connection Points software and can speak in technical detail about it within sales opportunities
- Consistent and accurate forecasting of renewals, growth and at risk deals
- Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators
- Maintain a $20 million quota

**Required Qualifications**
- Bachelor's Degree or equivalent work experience required
- Experience in sales, account management, and/or new business development
- General knowledge of Diebold Nixdorf products and services is a plus
- Proven success in high quota carrying position
- Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Account Executive, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy
- Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills
- Demonstrated relationship building skills at all levels of the organization, including senior executive levels
- Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word, Skype, and Zoom
- Possess experience with CRM software, such as Salesforce to maximize opportunities
- Ability to travel up to 50% of the time

**Preferred Qualifications**
- Preferred comprehensive knowledge of banking center operations, procedures and the utilization of technology within the banking center environment
- Consultative sales experience with complex solution design is desired

**Requisition Employer Description**:

- Why should you join Diebold Nixdorf?_
- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._

Areas of InterestSales and Support

Experience LevelMid-Senior Level Associate

CountrySingapore

Primary LocationSingapore

Remote - Work from HomeYes