Customer Service Specialist

15 hours ago


Geylang, Singapore Casa Concetto Pte Ltd Full time

**Introduction**

You'll be the frontline and brand ambassador for Casa Conectto. Join us in providing exceptional customer service, building lasting relationships, and promoting our brand.

**Starting Salary**: $2500 - $5000 + Commission (Based on experience)

**Responsibilities**
- Develop a deep understanding of the furniture products being offered for sale.
- Stay informed about the features, benefits, and specifications of each product.
- Be able to effectively communicate this knowledge to customers.

**Customer Service**:

- Provide exceptional customer service to all clients.
- Assist customers in selecting furniture that meets their needs and preferences.
- Address customer inquiries, concerns, and issues promptly and professionally.

**Administrative Tasks**:

- Process sales transactions accurately and efficiently.
- Keep accurate records of customer interactions, transactions, and inventory.
- Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process.

**Target Achievement**:

- Set and achieve sales targets and goals.
- Monitor individual and team performance against sales objectives.
- Implement strategies to meet or exceed sales targets.

**Goals and Objectives**:
Report to the assistant store manager

**Essential Skills & Requirements**:
High End / Furniture industry experience

Effectively bilingual in Mandarin and English to attend to walk-in customers in showroom

**To be successful in this role, you will need to have**:
Available to work on weekends and holidays

Minimum 1-2 years of relevant sales experience, preferably within the luxury store environment

**Other Information**:

- Working Hours: Mon-Sun (11 am - 9 pm) 6 off days per month
- Working Location: UBI
- Attractive commission
- Flexible off days schedule

Pay: $2,500.00 - $5,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Professional development
- Promotion to permanent employee

Work Location: In person



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