Executive, Guest Service

3 days ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

**Job Title - lyf Guard**

You are the main contact for the community, and acts as the face of lyf. You will be a multifaceted Community Manager, who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard can start from checking in a new resident, recommending the best yoga studio in town, replacing a light bulb, and ending with having a cup of coffee together with the lyf residents in the social spaces after work. You will report to the Senior lyf Guard.

**Responsibilities**

**1) Take Care of All Residents from Pre-arrival to Post-departure**

**You will**:

- Assist lyf residents with their check-in through the Discover ASR, and mobile access activation
- Explore the functions of the Discover ASR with residents (Eg; mobile access and message board)
- Encourage residents to explore and work with the lyf community
- Handle residents' queries on facilities, services, registration and information about shopping, banking, dining, entertainment and local events
- Handle complaints from residents and ensure that they are appeased
- Conduct tours for lyf residents, potential residents and working partners
- Handle residents' related correspondences

**2) Ensure Operational Effectiveness**

You will:

- Monitor room availabilities through the property management system
- Ensure that procedures follows corporate guidelines
- Perform book-keeping activities
- Conduct regular rounds to ensure cleanliness of property, especially in shared social spaces
- Perform light housekeeping and engineering responsibilities and work with relevant outsourced contractors for cleaning and maintenance
- Ensure the property is sufficiently stocked with stationery and marketing collaterals
- Review activities within the team, improve the departmental processes and enhance efficiency
- Ensure that all staff receive skills upgrading and training (Eg; On-the-job training for new hires)
- Ensure all residents' refunds through credit cards are submitted to Finance

**3) Create an Inclusive and Collaborative Community**

You will:

- Maintain residents' preference profiles and track their likes and dislikes.
- Assist the Ambassador of Buzz to:

- Curate and plan a calendar of events for residents
- Suggest community initiatives to encourage interaction among the residents
- Manage in-building events for compliance with house rules and intercede or escalate issues as they arise
- Solve residents' related issues to provide a cohesive community and to manage residents' expectations
- Engage with residents and provide constructive recommendations to enhance their stay experiences.

**Job Requirements**

You have:

- At least 1 year of relevant work experience preferably in the hospitality industry
- Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification
- Service-oriented
- Creative and able to form a unique vision for our communities and residents
- Photo and video editing skills
- Interesting skill and talent (lyf skills) such as, coffee making, bartending, singing or a computer geek
- Passion in creative and collaborative communities
- Knowledge of current trends and happenings in the local scene
- Pick up and use new systems and technology solutions quickly
- Enjoy learning a variety of tasks, including paperwork
- Willingness to do shifts (i.e. Morning, Afternoon and Overnight)

Employability Partner: NTUC’s e2i (Employment and Employability Institute)

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