Customer Technical Services Analyst I
2 days ago
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Customer Technical Services Analyst I
Overview
- Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard
- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
- Builds long-term customer relationships and ensures timely response and resolution of issues.
**Responsibilities**:
- Enhances customer experience by providing high level technical customer service and support according to established policies and procedures
- Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed
- Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind
- Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies
- Assumes responsibility for small-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline
- Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge
- Gains exposure to Mastercard products/services within a particular discipline or product line
- May provide guidance to less experienced team members
Experiences
- Experience troubleshooting and responding to routine customer inquiries with high quality resolutions
- Experience assisting on process improvement initiatives according to standard procedures
- Experience delivering technical resolutions in a timely manner
COVID-19 Considerations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
-
IBM i Technical Specialist
2 weeks ago
Singapore OPUS IT SERVICES PTE LTD Remote Work Freelance Full timeJob description The technical support professional is responsible for providing remote/onsite technical support and services for IBM i.In this role, you will apply Problem Determination/Problem Source Identification (PD/PSI) techniques in diagnosing and resolving complex technical problems for our clients/services teams. You will be collaborating with other...
-
Customer Technical Services Analyst Ii
2 days ago
Singapore Mastercard Transpay Full timeMastercard Transpay SingaporePosted 1 hour ago Permanent Competitive **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...
-
Command Center Analyst I
6 days ago
Singapore Digital Realty Full timeJob Description Join to apply for the Command Center Analyst I role at Digital Realty . Location Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers...
-
Customer Service Analyst 2-support
3 days ago
Singapore Oracle Full timeCustomer Service Analyst 2-Support-22000G0U **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Customer Service Analyst & Trainer** **Travel: UP TO **5**0%** **The Opportunity**: We are looking for a Customer Service Analyst & Trainer who is that magical blend of a great communicator,...
-
Technical Business Analyst
1 week ago
Singapore Plusgrade Full timeTechnical Business Analyst (Global Care) / Analyste technique d’affaires (Global Care) **About Us**: Plusgrade is the Ancillary Revenue Powerhouse responsible for many of the world’s leading travel brands’ upgrade and ancillary revenue programs. Backed by prominent growth private equity firms including Novacap and CDPQ, over 80 companies like Air...
-
Senior Technician I, MHE Service
24 hours ago
Singapore ANTARES MANAGEMENT SERVICES PTE. LTD. Full time $60,000 - $80,000 per yearWe're Hiring: Senior Technician I, Service, MHE ServiceLocated in West (on-site at Benoi)Monday–Friday, 8:30 AM - 5:30 PMBasic + OT + Flexi benefits + BonusesWhat you'll do:Carry out standard maintenance, repair, and overhaul work on Material Handling Equipment (MHE) to department standards.Ensure high workmanship quality and minimise turnaround time for...
-
Developer/Analyst
1 week ago
Singapore CUSTOMER CAPITAL CONSULTING PTE. LTD. Full timeResponsibilities As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients. You will play an important role in You will be responsible for application development, implementation, customer training, support and maintenance for both...
-
Scientist II
2 weeks ago
Singapore A*STAR - Agency for Science, Technology and Research Full timeOverview Scientist II (Inflammation and Immunology (I&I) Discovery), EDDC at A*STAR - Agency for Science, Technology and Research. Experimental Drug Development Centre (EDDC) is dedicated to discovering and developing novel therapeutics through collaboration with public sector institutions and industry partners. The team uses AI and data-driven strategies to...
-
Customer Service Analyst
1 week ago
Singapore Citi Full timeThe Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Telephony Network Analyst
3 days ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time**JOB SUMMARY** The Network Services Telephony Network Analyst position will be part of a team that provides day-to-day management, programming and technical oversight for the IP Voice systems supporting Customer Engagement Centers (CECs) located throughout the world. The incumbent will be responsible for the daily operations and configuration of the CEC...