Customer Service Officer

8 hours ago

Tampines, Singapore AGrader & I Pte Ltd Full time

To provide excellent customer service to students & parents in a tuition centre environment as part of an administration team.

As a front-line staff, you will be the first point of contact with our existing customers and future ones. Besides assisting in administrative duties relating to student and course registration matters, here are some other roles that you should know about:
**### Your responsibilities as a Customer Service Officer: ###**
- Work closely in an administration team and be responsible for the daily operations of the tuition centre
- Create a wonderful customer experience as you understand that making a customer happy is crucially important to the company's success
- Learn face-to-face communication skills as part of good customer service
- Engage interest in potential customers and provide them with clear explanations on the offered programs
- Identify customers’ needs and develop strategies to maintain a high level of customer satisfaction

**### Requirements: ###**
- Able to commit to at least 1 weekend
- Inter Centre travel may be required
- Strong interpersonal and communication skills
- Positive work attitude, self-driven, independent, team player with strong service mindset
- Responsibility is a MUST in this job - you need to be accountable, responsible and see through the job areas and tasks that you’re given.

**### Good Things of the Job: Here’s What’s in It For You: ###**
- 5 days working week
- A Happy, Positive & Cheerful environment
- Being able to deal directly with kids, who are the most innocent & bubbly humans in society (who're not looking to deal you any harm when you're not looking)
- Seated most, if not ALL the time (who likes standing?)
- FULLY air-conditioned environment that is CLEAN and NOT dusty and NOT hot
- Endless learning opportunities - having a wide scale of operations, we are able to satisfy your ambitions & learning needs

**### Working Hours: ###**
- Monday to Thursday (2:30pm to 9:30pm)
- Sunday (9am to 6pm)

If this sounds like the beginning of a great new challenge for you..

We look forward to hearing from you

**Job Types**: Full-time, Permanent

Pay: $2,800.00 per month

**Benefits**:

- Additional leave
- Health insurance

Schedule:

- Day shift
- Late shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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