Delivery Manager, R&c Managed Services

**Job Description**:
When you join Dow Jones you become part of one of the most dynamic news and information companies in the world. This position is part of DJ’s Data Strategy Group, which collects and integrates proprietary data and third-party licensed content, processing more than 500,000 articles a day from more than 33,000 news and business sources in 26 languages. Data Strategy also provides equity exchange data from 43 countries and creates content on markets, companies and people to help users identify business opportunities and manage risk.

Job Summary

The position sits within the R&C Managed Services (Data Solutions) group, a team that offers screening and remediation services to our clients globally. We screen individuals and entities against Dow Jones Risk and Compliance content and/or Factiva negative news.

The Delivery Manager, R&C Managed Services prepares, executes and delivers screening and remediation projects to our clients and acts as a point of contact for Sales and our clients based in APAC and EMEA. You will work with project teams based in Europe and the US which requires you to collaborate with different parties across different time zones. In this role you will also be responsible for ensuring quality across all reports the team delivers, tracking KPI’s and providing training to stakeholders if and when needed. This role requires a high level of ownership and independence, critical and creative thinking and excellent organizing and communication skills.

Key Responsibilities:

- Liaise independently with Sales and Clients to obtain and clarify project requirements
- Communicate regularly with Sales and Clients to gather feedback and arrange necessary actions/follow ups if needed.
- Ensure that clients receive clear, responsive communication to queries relating to the Dow Jones screening, reviewing and proofing process and its content across the regions; and that requests from clients and potential clients are dealt with effectively, consistently and timely.
- Be a key representative of the R&C Managed Services team in dealings with clients, particularly strategic clients, working with partners in Sales and Product
- Provide quotes and assist with RFPs, SOW and any contractual documents
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives and agreed timelines, as well as overseeing the entire screening life cycle
- Facilitate training to remote teams and internal team members on screening/remediation practices and procedures
- Responsible for developing methodologies and processes relating to report intake and delivery and client/sales communication in agreement with the Director, Data Solutions
- Perform quality control on any work done by counterparts and project teams
- Independently carry out false positive reviews on alerts returned from screenings
- Track and document KPI’s
- Review end-to-end processes to identify opportunities for improvement and automation
- Responsible for planning resources for screening projects and for any large ad hoc projects together with the Director, Data Solutions
- Together with the Director Data Solutions, work with Product for assessing product enhancements based on internal or client feedback.

Skills, Experience and Qualifications
- 3 years of working with the Data Solutions team
- Familiar with AML typologies, experience with name (or transaction) screening in banking environment will be preferred
- Experience with Factiva, Dow Jones Risk and Compliance (or similar products) are considered an advantage
- Fluency in English is essential
- Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities
- Ability to maintain attention to detail and accuracy under pressure situations
- Motivated, results driven and able to work independently and be part of a remote team
- Must be a proactive self-starter who values personal accountability and ownership, and thrives, working under limited direction
- Must have excellent communication skills and the ability to effectively interact with senior management
- Strong problem solving ability coupled with the ability to make decisions autonomously

APAC Benefits
- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs

Business Area: PIB - DATA STRATEGY

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch a