Assistant House Manager

1 week ago

Singapore HOMEGROUND COFFEE ROASTERS PTE. LTD. Full time

**Purpose of the role**:To motivate and coach the team, and monitor team performance and development.

**You Will**:

- Monitor in-store bar and retail inventory
- Be responsible for daily operations, and assist your house manager
- Assist your house manager in guiding, planning, and monitoring team members’ OKR
- Ensure that the store’s operational budget is in line and cost effective, alongside your house manager
- Monitor overall guest satisfaction, take into consideration customer feedback, and make the necessary changes
- Summarise and report on all member performance to the house manager every month
- Submit payroll for the part-time members every month
- Enforce and monitor operational standards, SOPs and quality measures that have been set out for the store
- Assist the house manager to handle administrative matters, alongside all other necessary records and reports, for the outlet
- Plan and execute members’ bi-weekly work schedule
- Conduct necessary training for all members
- Establish healthy connections between the team and the guests
- Help out with ad-hoc duties, such as cleaning, assisting your peers, and others
- Promote a collaborative work environment
- Manage expense and petty cash
- Monitor and manage team discipline
- Equipment and store front maintenance
- Sales management along with your House Manager

**To excel and be outstanding in this role, you need to**
- Possess high standards for hosting, time management, and commercial capability
- Be self-motivated and disciplined
- Take initiative and be eager to learn
- Have genuine interest in connecting with people, and have good interpersonal skills
- Be passionate in providing exceptional customer service
- Be capable of delivering work of the agreed-upon standards, and have good problem-solving skills
- Be highly skilled at uncovering customers’ needs, and follow through with enlightening solutions
- Demonstrate business acumen, with the ability to analyse sales reports, and identify business trends and opportunities
- Have a keen eye for detail

**Skills**
- Fluent in English
- Basic knowledge of Microsoft Word, Microsoft Excel, and Keynote

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