Supervisor/assistant House Manager

1 week ago

Singapore Homeground Coffee Roasters Pte Ltd Full time

Homeground Coffee Roasters Pte Ltd is looking for a full time Supervisor/Assistant House Manager.

**You Will**:

- Monitor in-store bar and retail inventory.
- Be responsible for daily operations, and assist your house manager.
- Assist your house manager in guiding, planning, and monitoring team members’ OKR.
- Ensure that the store’s operational budget is in line and cost effective, alongside your house manager.
- Monitor overall guest satisfaction, take into consideration customer feedback, and make the necessary changes.
- Summarise and report on all member performance to the house manager every month.
- Submit payroll for the part-time members every month.
- Enforce and monitor operational standards, SOPs and quality measures that have been set out for the store.
- Assist the house manager to handle administrative matters, alongside all other necessary records and reports, for the outlet.
- Plan and execute members’ bi-weekly work schedule.
- Conduct necessary training for all members.
- Establish healthy connections between the team and the guests.
- Help out with ad-hoc duties, such as cleaning, assisting your peers, and others.
- Promote a collaborative work environment.
- Manage expense and petty cash.
- Monitor and manage team discipline.
- Equipment and store front maintenance.
- Sales management along with your House Manager.

**To excel and be outstanding in this role, you need to**:

- Possess high standards for hosting, time management, and commercial capability.
- Be self-motivated and disciplined.
- Take initiative and be eager to learn.
- Have genuine interest in connecting with people, and have good interpersonal skills.
- Be passionate in providing exceptional customer service.
- Be capable of delivering work of the agreed-upon standards, and have good problem-solving skills.
- Be highly skilled at uncovering customers’ needs, and follow through with enlightening solutions.
- Demonstrate business acumen, with the ability to analyse sales reports, and identify business trends and opportunities.
- Have a keen eye for detail.

**Skills**:

- Fluent in English.
- Basic knowledge of Microsoft Word, Microsoft Excel, and Keynote.

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