Operations Assistant Manager/manager

5 days ago

Singapore OXPAY SG PTE. LTD. Full time

**_OxPay SG Pte Limited _**is a Major Payment Institute licensed by the Monetary Authority of Singapore. Together with OxPay’s licensed payment companies in Malaysia, Thailand and Indonesia, the group aims to become a payment powerhouse in Southeast Asia.

We have an opportunity to invite a Payment-talent to join our exciting growth journey as an **Operations Assistant Manager/Manager (Fintech Payment)**. The person will be based in Singapore but has responsibilities across all businesses.

**Responsibilities**:

- Responsible for the management of the operation team.
- Plan, execute, monitor and review all operation processes to support business objectives.
- Plan and manage team members to align with business objectives.
- Responsible for the overall operation and management reporting.
- Responsible for the success of team members in their respective roles.
- Continuous improvement of operation functions
- Gather, analyse, and summarise data and progress to overall objectives and KPIs.
- Identify trends and possibilities, then convey them to all levels and urge action.
- Monitor system issues and aid in their resolution.
- Develop and present possible corrective actions when issues arise.
- Engage with partners, payments service providers, merchants, and technology firms to advance strategic alliances and plans.
- Source, engage, coordinate and manage partners or vendors involved in the operation.
- Develop or update company policies related to operation.
- Ensure policy, regulatory and contractual compliance.
- Contribute to product development and innovation from an operation perspective.
- Tracking operation costs toward maintaining profit-margins.
- Performs additional related duties as assigned.
- Good solution and decision-making skills
- Strong organizational and presentation skills
- Resourceful, proactive with enthusiastic and positive ‘can do’ attitude
- Excellent customer service and desire to continuously seek improvements

**Requirement**:

- Tertiary educated with 3 or more years of full-time professional experience in payment operation roles.
- Prior operation experience in financial services, specifically payments industry preferred.
- Good Understanding of Credit/Debit and Alternative Payment Methods, EMV, mobile and eCommerce payment.
- At least 1 year of team leadership or management experience
- Team and people management towards operational excellence
- Interpersonal and customer service communication skills
- Operational planning, analysis and decision making
- Planning and working with cross-functional stakeholders and clients
- Written and verbal communications skills, ability to develop clear, insightful presentations, internal briefs and reports
- Conflict management and resolution
- Systematic and methodical in diagnosing issues
- Technical interest and aptitude to work with digital productivity tools, mobile devices, etc.
- Good ability to work with spreadsheet, data, and data analysis
- Integrity (honesty, dependability), sense of urgency, problem-solving skills and attention to detail
- Excellent written and verbal skills in English
- Singaporeans or PRs only
- 5 days' work week
- Available for an immediate start

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