Snr Sales Operations Specialist

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next._
- The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more._

The **Senior** **Sales Operations Specialist** is responsible for supporting all stages of the sales cycle as a key member of the SOPs team.

This role will be responsible for execution of all critical sales operations activities (OTD):

- Entire Order To Delivery (OTD) flow
- Sales order (SO) processing (Bookings)
- CRM entries and updates
- Slotting systems and retrofit kits
- PO and LC (Letter of Credit) verification and processing
- Liaising with GTC (Global trade compliance) to ensure shipment compliance
- Release of SO and working with planners, shipping dept and account team for delivery
- They will maintain effective communications with account teams across the company consistently to ensure timely updates are provided and provide customer support to internal and external customers.
- Participate in the multi-year SAP S/4HANA implementation project

**Core expectations**:

- Minimum a Degree in Business or Marketing (or equivalent)
- Minimum 5 years of relevant experience in a manufacturing or order processing environment
- Must be well versed in SAP (ECC) Sales & Distribution (SD) module and SAP CRM
- Experienced in processing POs and LCs
- Support sales team with finalizing appropriate sales documentation, ensuring cleanliness of PO and booking in SAP
- Liaising with Global Trade Compliance and Global Operations team on trade compliance, tool commits and shipments
- Liaising with finance team on invoicing
- Ensure sales team alignment to sales processes, policies and procedures
- Work closely with Service, Sales, Product Marketing, Marketing and other functional areas to support the sales team’s success
- Understand and adapt to effective sales models and programs
- Support other sales efforts as assigned

**Core competencies**:

- Ability to respond and react to internal and external customers
- Effectively execute and drive desired results
- Clearly communicate & set expectations
- Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality
- Demonstrates highest level of detail orientation and organizational skills
- Demonstrates a sense of urgency to attain and exceed desired results
- Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
- Displays excellent troubleshooting and creative problem-solving skills, know when to act quickly
- Ability to articulate needs for process improvements
- Stakeholder management
- At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society._
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