Technology Support Associate

**Description**About this role**

**Technology & Operations**:
BlackRock is one of the world’s preeminent asset management firms and an outstanding provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches sought at improving outperformance to highly efficient indexing strategies crafted to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs

**Team Overview**:
This person will be a member of a global Platform Services team that manages core Infrastructure Services for the firm. The Windows Server Team is responsible for the support and maintenance of the firm’s Microsoft infrastructure, Messaging Platform, Remote Computing, Virtualization platform and a number of related technologies that support the business. This includes, but is not limited to Active Directory, DNS, DHCP, DFS, Exchange, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM) and SharePoint. The team is also responsible for managing a number of service-related technologies such as BlackBerry Enterprise Service, e-Mail Archiving, and Citrix/XenApp.

**Role Responsibility**:
Successful performance in this role requires an individual can perform these duties above a satisfactory level. The following requirements are representative of the knowledge, skill and proficiencies required.
- Standardization and automation of systems, tasks and workflows using PowerShell
- Analyse, log, track and resolve software/hardware issues pertaining to server operating system and related services.
Participate in Infrastructure project design/implementations and Disaster Recovery exercises.
- Timely response to support escalation requests and contributes to the Windows Server Team “follow-the-sun” server support model across Asia-Pacific and the Americas.
- Conduct implementations, conversions, and upgrades of Production Infrastructure in a manner consistent with Standard Operating Procedures within company maintenance windows; including change management procedures
- Collaborate with project partners and technical teams, communicate proficiently to share information improvements enhancements, changes, issues and defects that may impact production Infrastructure
Support system operation between cloud and on-premise IT Windows infrastructure
- Coordinate and support operation related services and products deploy to Azure or AWS platform.
- Generate reports for daily checks, real-time and capacity management reporting needs of Infrastructure Management.
- Work in an Agile management framework with regular updates to the projects.
- Maintain an accurate global Windows Server team inventory, including spare parts.
- Document processes, and ensure process is applied consistently across the global Windows server estate.
- Identify and repair inconsistent server configurations in the global Windows Server estate.
- Provide weekend support on a rotational basis.
**Experience**:

- Solid understanding of cloud concepts and platforms
- Hands-on experience on Azure and AWS cloud services such as multi-account strategy, compute and network services, integrated-tiered security, role-based identity, data and storage management and encryption technology.
- Advanced experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, SharePoint, Exchange, Windows server).
- Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA)
- Demonstrated experience working within an agile project management framework
- Advance experience on VMWare administration and management particularly on the following: ESX / Virtual Center / vSphere / VROPS.
Familiarity with at least one version-control system.
- Good communication and documentation skills
- Experience supporting critical Windows 2012 and 2016 servers in a large-size production environment
- Experience with AD, WINS, DNS, DFS, DHCP, IIS, NT File System, Printing and Group Policy
- Significant knowledge of security under Windows 2012 and 2016
- Experience with Microsoft patch deployment processes.
- Aware of corporate governance (Sarbanes Oxley and Audit controls)
- HP and DELL server experience
- Must be able to perform well in a fast paced environment.
- Desirable additional experience of the following:

- Developing PowerShell cmdlets
- SCCM
- SCOM
- Symantec End Point Protection
- FACSys
- YSoft SafeQ Print Management
- Exchange 2010/2013 and Content Filtering Technologies
- Linux/Unix knowledge, exposure or support
**Manager Comments**:

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