System Admin and Service Desk Analyst

6 days ago

Singapore GREEN LINK DIGITAL BANK PTE. LTD. Full time

**About Us**

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for a System Admin and Service Desk Analyst to grow our business.

**Responsibilities**
- Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service.
- Engineering of systems administration-related solutions for various project and operational needs.
- Maintain best practices on managing systems and services across all environments.
- Fault finding, analysis, and logging information for reporting of performance exceptions.
- Proactively monitoring system performance and capacity planning.
- Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware.
- Provide onsite and remote end user support as necessary.
- Track and document support activities using ticketing system.
- Communicate and document troubleshooting techniques and best practices.
- Proactively understand, analyse, and research new technical problems when needed.
- Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory, etc).
- Perform other ad-hoc duties assigned by supervisor.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Systems, or similar relevant degree.
- Previous working experience as a Linux Administrator for at least 3 years.
- Capability of multi-tasks and self-discipline in a start-up environment.
- Good inter-personal and communication skills.
- Possess good control mindset and able to understand a broad range of operational issues.
- Self-starter and ability to multi-task.
- Strong planning, organisational and analytical skills.
- Ability to work independently, with strong planning and organization skills.
- A team player with ability to drive and complete initiatives independently.

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