Workplace Facility Manager

JLL supports the Whole You, personally and professionally.
Workplace Facilities Manager
Work Dynamics - Integrated Facilities Management
Key Responsibilities
Operations & Workplace Experience
Manage all aspects of soft services across high-security, front-office, and trading floor environments.
Act as primary contact for F&B tenants, ensuring smooth day-to-day operations and resolving issues promptly.
Deliver seamless front-line support for VIPs, senior executives, and demanding employees, with high sensitivity to business-critical needs.
Maintain on-site presence during key business periods, incidents, and events, including annual shutdowns and after-hours requirements.
Communication & Stakeholder Management
Draft and circulate clear internal communications for facility updates, disruptions, events, and project works.
Coordinate across departments, vendors, and stakeholders to align expectations and manage feedback professionally.
Event, Project & Vendor Coordination
Organise and execute soft services support for events, VIP visits, and internal projects, managing all vendor logistics.
Collaborate with security, cleaning and concierge providers to ensure timely and accurate service delivery.
Be on standby during major events, crises, or infrastructure activities requiring coordinated vendor response.
Training & Team Oversight
Conduct regular training for front-line vendors (cleaning, security, concierge) to ensure they uphold site protocols, confidentiality, and service standards.
Maintain clear SOPs and workplace etiquette guidance for all vendor staff on-site.
Manpower Planning & Vendor Performance
Review and adjust manpower deployment to meet site demands, including coverage during peak periods and events.
Conduct regular performance reviews, issue improvement plans where necessary, and ensure vendor accountability.
Maintenance Support & Work Order Management
Raise, track, and close work orders and purchase orders, follow through from job scheduling to invoicing.
Draft scopes of work, maintenance schedules, and method statements to support daily operations and soft project delivery.
Attend to faults and service issues logged through helpdesk platforms and ensure resolution and closure in coordination with FM and M&E teams.
Technology, Data & Service Innovation
Use technology tools for data analysis, reporting, and process improvement initiatives.
Support implementation of new systems, platforms, or software to enhance service delivery and user experience.
Reporting, KPI & Procurement
Monitor fault-reporting systems and generate monthly reports on performance, escalations, and vendor compliance.
Track and report on KPI delivery, budget tracking, and service levels across multiple service lines.
Lead soft services procurement exercises including contract renewals, tender scope development, and vendor onboarding.
Sustainability, Compliance & Certification
Support sustainability initiatives, pilot new experience programs, and ensure delivery in line with ESG goals.
Assist in achieving and maintaining Green Mark certification for assigned buildings/sites.
Ensure all activities are conducted in accordance with Workplace Safety and Health (WSH) requirements, bank policies, and statutory guidelines.
Key Deliverables
High service delivery across all workplace areas including trading, executive, and tenant zones
On-time, compliant resolution of all user-raised requests and feedback
Flawless execution of events and workplace projects
Fully trained and professional vendor teams in line with SOPs
Timely communications, reporting, and dashboard updates
Operational support during building shutdowns, audits, and inspections
Sustainability, Green Mark, and WSH compliance across all touchpoints
**Experience**:
10+ years in facilities or soft services management, with significant experience in banking, finance, or mission-critical environments
Hands-on experience managing VIP and C-suite clients, F&B tenants, and 24/7 operational demands
Proven leadership in vendor training, operational coordination, and workplace service innovation
**Skills & Attributes**:
Strong multitasker with high attention to detail and exceptional organizational skills
Polished communicator with ability to liaise confidently with senior stakeholders
Hands-on leadership style, with front-line service understanding
Calm, composed, and decisive in high-pressure or crisis scenarios
Tech-savvy with knowledge and proficient in MS Office, MS Teams, and dashboard/reporting tools
Attentive to service details with a proactive and accountable leadership style
Proficient in drafting SOPs, project scopes, and managing budgets and contracts
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and invest