Head of Apac Digital Office

**POSITION PURPOSE**:
The role sits within the APAC COO Function and reports directly to the APAC Chief Operating Officer. It combines senior strategic leadership of the regional digital agenda with hands‑on evangelism of digital transformation across the Business Lines and Functions.

Strategic remit - define, execute and govern the Bank’s end‑to‑end digital strategy, ensuring alignment with business objectives, technology adoption, risk & regulatory requirements, and the global digital vision.

Operational remit - champion the adoption of digital tools, AI, and emerging technologies; create and nurture a community of digital/AI Ambassadors; and develop coordination oversight of all Digital Officers embedded in APAC Business Units and Functions.

The incumbent will work closely with Architecture, IT teams (Development, Production, Security etc.), RISK, Compliance and the Global CIB Data & Digital Office to integrate use‑case reviews, develop rapid prototypes, accompany the ones that are successful and prioritize to be implemented at scale, and thereby drive measurable business value creation.

**Key Responsibilities**

Digital Strategy & Governance

Co‑create, continuously refine and execute the APAC digital roadmap (incl. GenAI, digital assets, fintech collaborations) in collaboration with APAC Business Lines / Functions and Global digital teams (e.g. Global CIB and ITO Data & Digital Offices).

Own the regional digital governance framework, including but not limited to the APAC AI Board, APAC Digital Working & Digital Assets Strategic Committee, and any ad‑hoc governance bodies.

Produce and maintain KPI dashboards on digital/AI risk, performance metrics, cost‑savings, revenue uplift and client‑experience impact.

Ensure all digital and AI initiatives comply with APAC regulatory requirements, BNP Paribas policy, and cybersecurity standards; liaise with APAC RISK and LOD2 as required.

Analyse market and technology trends (e.g. AI, cloud, fintech) in partnership with Global teams and recommend strategic pivots.

Oversight of Digital Officers & Community Building

Provide oversight, mentorship and performance management for the network of Digital Officers across APAC COO perimeter.

Standardise practices, share best‑practice repositories and drive consistency in digital‑tool selection and usage.

Establish a Digital & AI Ambassadors Community (including non‑technical staff and IT support) to foster knowledge‑sharing, peer‑learning and rapid dissemination of new capabilities.

Coordinate internal communications (newsletters, webinars, events) with Brand & Communication, ITO CCCO and Global CIB Data & Digital Office to reinforce the digital vision.

Integration of Use‑Cases & Prototype Development

Partner with the Architecture team and each Business‑Unit’s IT organisation to review, prioritise and integrate digital use‑cases.

Lead a Use‑Case Review Board (Architecture, IT, Risk, Business) that evaluates feasibility, regulatory fit and ROI.

When a use‑case is deemed relevant, drive rapid‑prototype development (Proof‑of‑Concept, sandbox, MVP); define success criteria, allocate resources and oversee hand‑off to production teams.

Maintain a prototype‑pipeline dashboard and report outcomes, adoption rates and lessons learned to senior leadership (APAC COO, AI Board, Digital Committee).

Digital Advocacy & Training

Design and execute communication strategies that align employees with the Bank’s digital and AI roadmap (newsletters, internal portals, town‑halls).

Build and deliver training programmes (in collaboration with Global CIB Data & Digital Office and HR) covering digital‑banking tools, AI fundamentals, responsible AI, and emerging fintech solutions.

Work with the IT Digital Officer to monitor adoption metrics, capture success stories and user feedback, and feed insights back into the strategy loop.

Market Intelligence & Fintech Collaboration

Continuously monitor APAC market intelligence, fintech developments and regulatory changes; surface and recommend partnership or acquisition options.

Advise on fintech collaborations, ensuring they align with internal Innovation governance and risk frameworks.

Other Contributions

Lead or contribute to ad‑hoc projects that require digital expertise or cross‑functional coordination.

Represent BNP Paribas in external forums, regulator meetings and industry bodies concerning digital transformation and AI.

**Competencies (Technical / Behavioral)**

Technical attributes

At least 10 years of experience in digital strategy, transformation, and innovation (financial services preferred)

Proven track record in leading large-scale digital projects (e.g. AI initiatives)

Demonstrated ability to oversee a network of Digital Officers and manage prototype centric delivery models (design thinking, agile MVP, sandbox).

Experience in representing a financial institution in discussion with external stakeholders (notably auditors, regulators and industry bodies)

Expertise