Duty Manager

5 days ago


Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full time

**DUTIES & RESPONSIBILITIES**
- Provide leadership presence in absence of Senior Management on Weekends, Public Holidays & Major Events.
- Engage & support front-line staff and supervisors, providing recognition and appreciating their work.
- Managing escalated service-related incidents.
- Supervise and guide the Service Operations team in terms of daily operations and administrative duties.
- Ensure established operations and guest service standards are followed.
- Manage and work closely with outsourced Security vendor.
- Handle guests’ feedbacks and determine appropriate actions to ensure it meets or exceed guests’ expectations.
- Conduct daily briefings and write incident reports with after action reviews.
- Enforce a safe and secure work culture.
- Implement and monitor daily work schedules for the Service Operations team.
- Assist with any additional duties or projects as required.


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