Duty Manager
4 days ago
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**Job Title
- Duty Manager
**Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and ambitious. Industry experience preferred but not essential.**
**Responsibilities**:
The Duty Manager manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards.
He/She develops operations plans, monitor room inventory and collaborates with other departments on special guest.
He/ She also manages personalised reception service for VIP guests, implement loyatly programmes and identifies and resolves deviations and irregularities in service operations.
Job Summary
- Assists the Department Head in directing and supervising the activities of the Front Desk, Telephone Operator and overall Guets serevcies.
- Responsible for welcoming guests' queries, complaints and request in the Lobby Area.
**Requirements**:
- A positive attitude, friendly and outgoing person
- Enjoys guest services as his or her main job - passionate about customer service
- A strong team player & willing to help everyone
- Likes new challenges and can work under pressure
- Willing to learn new things
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