Technical Support Consultant

1 day ago

Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that require on-site implementation.

When help is needed, the Technical Support Consultant (L2) can turn to the Team Leads and Technical Manager for guidance and support.

**Role and Responsibilities**
- Work on and resolve escalated Helpdesk Tickets
- Delight our Clients with a Friendly, Quick and Helpful Experience
- Provide the Client with advanced on-site troubleshooting
- Provide the Client with on-site installation & removal of equipment
- On-Site Hardware Maintenance and Support
- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
- Managing and recording all work though our Ticketing System
- Make sure that Client Documentation in well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren’t “stale” throughout the process
- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
- Managing and recording all work though our Ticketing System
- Make sure that Client Documentation in well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren’t “stale” throughout the process
- From time to time the projects team will need additional resource to help deliver projects on-site
- Create and maintain documentation for on-site processes
- Escalate tickets that require Team Leads or Technical Manager support
- Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
- Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
- Identify opportunities for improvement and make constructive suggestions for change
- Contribute to the process of innovative change effectively
- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

**Qualifications and Education Requirements**
- Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Good knowledge of cloud concepts and networking
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal

  • Technical Consultant

    7 days ago

    Singapore NIVABIZ PTE. LTD. Full time

    Roles & Responsibilities Job Description Technical Consultant / Senior Technical Consultant Function: Professional Services Job Title: Technical Consultant / Senior Technical Consultant Position Location: Asia (role supports regional/global markets) Company Overview A leading global MNC in the IT distribution and solutions industry , operating across 30+...

  • Technical Consultant

    1 week ago

    Singapore NIVABIZ PTE. LTD. Full time

    Job Description Technical Consultant / Senior Technical Consultant Function: Professional Services Job Title: Technical Consultant / Senior Technical Consultant Position Location: Asia (role supports regional/global markets) Company Overview A leading global MNC in the IT distribution and solutions industry , operating across 30+ countries and representing...

  • Technical Consultant

    7 days ago

    Singapore NIVABIZ PTE. LTD. Full time

    Job Description Technical Consultant / Senior Technical Consultant Function: Professional ServicesJob Title: Technical Consultant / Senior Technical ConsultantPosition Location: Asia (role supports regional/global markets)Company Overview A leading global MNC in the IT distribution and solutions industry , operating across 30+ countries and representing 200+...

  • Presales Consultant New

    1 week ago

    Singapore Ada Support Full time

    Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI transformation...

  • Technical Consultant

    1 day ago

    Singapore HOST PTE. LTD. Full time

    As Technical Consultant, you will be in-charge of pre and post sales, resolve and troubleshoot customers’ technical issue and assist in leads generation activities. **What will you deliver?** - Pre-sales support which involves providing support for sales team during customer engagement, system design configuration, architecture proposals, review tender...

  • Technical Consultant

    1 week ago

    Singapore Travelport Full time

    Technical Consultant Join Travelport as a Technical Consultant to work with the APAC team delivering API‐driven solutions. Overview Travelport is the technology behind travel bookings. We need the best thinkers to simplify technical parts of travel. Responsibilities API Consulting & Optimization – provide expert consulting on SOAP & JSON APIs and...

  • Technical Consultant

    5 days ago

    Singapore S-CUBE INFOTECH PTE. LTD. Full time

    **Job Title: Technical Consultant** **Responsibilities**: - Collaborate with clients to understand their business objectives and technical requirements. - Provide pre-sales support, including product demonstrations, solution architecture design, and technical feasibility assessments. - Lead the implementation and configuration of our technical solutions,...

  • Technical Consultant

    1 week ago

    Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Be the technical expert who brings those innovations to life. Act as a trusted consultant to engineers, architects, and professionals. About Our Client This global leader in construction technology is renowned for its innovation, precision, and customer-centric engineering solutions. With a strong presence in over 120 countries, the company designs and...

  • Technical Consultant

    1 week ago

    Singapore MICHAEL PAGE INTERNATIONAL PTE LTD Full time

    Be the technical expert who brings those innovations to life. Act as a trusted consultant to engineers, architects, and professionals. About Our Client This global leader in construction technology is renowned for its innovation, precision, and customer-centric engineering solutions. With a strong presence in over 120 countries, the company designs and...

  • Technical Consultant

    1 week ago

    Singapore SCRUFF Full time

    **Company Description**: Denodo is a high-growth, market-leading enterprise software company backed by HGGC. We are recognized as a leader by Gartner and Forrester and uniquely positioned to address the data fragmentation problems that exist in many enterprises. We thrive in dynamic environments, and at the risk of sounding cliché, we work hard, and we...