Assistant Operations Manager
3 days ago
**Responsibilities**:
- Responsible for and overseeing the day-to-day operations and maintenance of the property, as well as creating a hospitable experience for our co-living residents
- Establish a professional communication and provide tip-top hospitality services to our residents, including managing check-ins / check-outs, enquiries, and maintenance requests
- Assist with the setting up of SOP and to achieve KPIs
- Assist with the planning and controlling of operating expenses and improvement/maintenance works
- Supervise the front office, operations, housekeepers, security, and maintenance staff and to ensure smooth daily operations
- Manage tenants' complaints, maintain a record of feedback and take remedial actions to resolve issues
- Conduct room viewings for residents who request for a room change, and follow-up with the necessary proper documentations in our property management system
- Roll out housekeeping rosters and coordinate in-room / external maintenance work with contractors
- Support the daily maintenance of the property, including assisting with basic fixes, conducting regular property inspections, and supervising scheduled maintenance works such as air-con servicing and landscaping works
- Assist with ensuring compliance of safety & building regulations and all other statutory requirements
- Manage incident reporting actively and take remedial actions to resolve the problems. Maintain good records of all incidents and maintenance tickets raised
- Perform any ad-hoc task as assigned from time to time
**Requirements**:
- Minimum Diploma level
- Experience in property / facilities management / hospitality background would be advantageous
- Excellent communication skills and customer service-oriented attitude.
- Quick-witted, initiatives, good team player and able to multi-task.
- Result driven and able to work independently in a fast-paced environment.
**Salary**: $3,200.00 - $4,500.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
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