Business Support Associate

6 days ago

Singapore KUMON ASIA & OCEANIA PTE LTD Full time

Kumon is the world's leading after-school enrichment programme. It was founded in 1954 in Japan, and the Kumon Method originated from a father's love for his son. The programme has over 4 million students, and learning opportunities are offered in more than 60 countries and regions worldwide. The main goal of Kumon is to help individuals discover their potential and develop their abilities to the fullest, thus nurturing human capital that will contribute to global society.

**Job Purpose**:
To provide Kumon Method instruction and business support to enable Kumon franchisees to develop Kumon learning Centres and the Kumon brand.

**Duties & Responsibilities**:

- Make recommendations and strategies through analysis to achieve positive growth and improve quality of instruction to students and communication with parents
- Visit Kumon learning Centres and conduct follow up consultations with franchisees towards achievement of positive growth and improvement in quality of instruction to students and communication with parents
- Provide learning platforms and opportunities for franchisees to correctly and thoroughly implement The Kumon Method and improve in the manner learning Centres are operated in accordance to the Centre Operation Manual
- Identify needs for marketing activities and assist franchisees in marketing strategy in consultation with the Public Relations & Marketing Division
- Formulate area expansion strategy in collaboration with Field Support Division to overcome market competition and to grow and capture market share
- Work with Field Support Division to plan and organize the launch and integration of new franchisees to expand Kumon franchise network

**Knowledge & Skills Requirements**:

- Strong Mathematics, English and/or Chinese background will be an added advantage
- Strong customer focus and experience in client relationship management
- Excellent interpersonal and communication skills both written and verbal
- Strong analytical and problem-solving skills

**Credentials & Experience**:

- Minimum a bachelor’s degree, post graduate diploma, professional degree from a recognised institution in any field
- Minimum 2 years of relevant experience in a field such as customer service, business development, training or education would be highly regarded

**Special Requirements**:

- Passion for working in the education sector
- Confidence in communicating with children
- Goal-oriented and ability to learn quickly

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