Front Office Manager(Sg-nexcom22-01)

**JOB SUMMARY**

This position is located at Navy Gateway Inns & Suites (NGIS) operation at Singapore Area Coordinator (SAC) under the Navy Exchange Command. The purpose of this position is to manage daily operations of the front desk, reservations, and group reservation office for the lodging program.

**QUALIFICATIONS REQUIRED**
- Ensures security of all guests is maintained at all times.
- Ensures guest privacy is maintained at all times.
- Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
- Supervise all front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy.
- The incumbent trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on-the-job training.
- Supervises three or more NF-2 front desk personnel.
- Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand.
- Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards.
- Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue.
- Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required.
- Acts as the resident expert regarding the Hotel’s Property Management System (PMS), key card system and CORE inventory management system.
- Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
- Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
- Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management.
- Oversees the front desk change fund and coordinates cash audits quarterly.
- Responsible for the accountability of all keys and any other inventory maintained at the front desk.
- Keeps the front desk and lobby area clean and neat.
- Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run/print and interpret various reports from the PMS; such as Accounts Receivable reports, Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
- Performs other duties as assigned.

**QUALIFICATIONS REQUIRED**
- Must be skilled in the use of a personal computer and various software programs.
- Professional, policies/procedures, and supervisory practices in conducting day-to-day operations.
- Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English.
- Ability to handle, control, and account for large amounts of cash.
- Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality operations.

**CONDITIONS OF EMPLOYMENT**
- Satisfactorily complete background checks to include Local Agency Check (LAC).
- This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
- The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
- May be required to possess a valid driver’s license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
- The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.
- Must be able to work night shift.

**OTHER INFORMATION**

Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer is required. Salary is commensurate with experience and/or education.

**HOW YOU WILL BE EVALUATED**

**BENEFITS**

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