Assistant Manager

2 days ago

Serangoon, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Incident and Problem Management (Primary Responsibility)
- Manage investigation and resolution of major incidents and problems. These include running conference calls, tracking progress and timeline, providing constant updates to all stakeholder, working with vendors and internal team on the root cause analysis
- Manage service improvement plan for major incidents and problems.
- Monitor and ensure all minor incidents are tracked and processed effectively
- Conduct Post Incident Review
- Change and Service Request Management
- Responsible for overseeing the coordination of end-to-end change activities.
- Work with vendors and internal team on all change and service requests, assessing their risk and impact and cost.
- Ensure all requests for change (CR) and service requests (SR) are properly classified, recorded, authorized, implemented and closed.
- Act as an escalation point for change and service requests management related issues
- Process Management
- Implement, review, maintain related ITSM process and procedures.
- Disaster Recovery Plan / Business Continuity Plan
- Manage and maintain IT recovery plan with internal team and stakeholders
- Create and conduct IT DR awareness and training programmes
- Integrate business continuity with DR initiatives

**Requirements**:

- Degree in IT or equivalent
- At least 5 years of relevant hands-on experience in in maintaining IT systems using IT Service Management Methodology.
- Be able to demonstrate strong ITIL based process management experience.
- Strong critical skills such as collaboration, oral, written and verbal communication skills and analytical capability.
- Increased acumen for planning, strong time management skills and ability to multi-task.
- Strong planning and time management skills.

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