Trainer (Retail Frontline Training)

3 days ago

Singapore Singapore Pools Full time

We are looking for a passionate and professional Trainer to join our Retail Frontline Training team.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in training or HR, we want to talk to you.

**What You'll Do**
- You will maintain expert-level knowledge in product / sales system.
- You will facilitate and conduct functional training sessions, along with Area Managers.
- You will assist section head to review and develop training programs to address skill gaps of front-line workforce.
- You will conceptualize and plan training materials for TIM operator training and other training programs, based on data and research.
- You will oversee and direct training sessions or workshops for frontline staff.
- You will research and implement technology enabled innovations.
- You will work with various stakeholders in order to plan and schedule training effectively with minimum interruption to normal work as part of onboarding.
- You will develop survey questions, plan implementation and conduct surveys.
- You will build, collate and maintain a database of all training materials.
- You will develop monitoring systems for evaluation of trainees' skills and performances.
- You will track and monitor training records.
- You will provide support to project affecting Training Unit e.g. conduct UAT on RIS (Phase 2) e.g. build training dashboard, UAT on betting systems.

**Who You Are**
- You should have a degree and above in any discipline.
- You should have minimum 2 years of relevant experience in training and/or HR.
- You Computer skills e.g: Microsoft Office, Database and instructional software.
- You will need to have experience with technologies and best practices for instructional manuals and teaching platforms.
- You should have strong interpersonal and communication skills.
- You should be able to multitask, prioritize and manage time efficiently.
- You should have excellent observance and analytical skills.

**Benefits**
- Competitive salaries
- Flexi Benefits
- Staggered working hours
- Medical Insurance
- Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

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