Operations Administrator
2 weeks ago
**Responsibilities**
- Undertake operations support duties with key focus on order processing and fulfilment, product listing operations and handling customer enquiries/complaints.
- Liaison with third party vendors and customers to provide service recovery to ensure customer satisfaction when matter arises.
- Track, monitor and manage escalation of customers’ feedback promptly by fostering a close working relationship with customer service and relevant team.
- Establish and maintain working knowledge of various systems used for the running of the ecommerce site.
- Be able to recommend process improvements - order fulfilment flow; operational/technical support flow.
- Conduct regular stock-takes, product and inventory management, working closely with sales team, ensuring the product listings are up to date.
- Prepare, check, and reconcile sales orders invoices when required.
- Undertakes administrative job duties to the support both the product and retail team.
- Assist in administration, other responsibilities and any ad-hoc duties assigned.
**Requirements**:
- Min 2-3 years working experience
- Diploma or Degree in Business/Marketing/Management/Ecommerce
- Willing to work daily 8hrs/6-day work week)
- Independent and fast learner
- Proven ability to work on own initiative.
- Good communicator, proactive & good team player
- Positive attitude with a can-do mindset
- Ability to multitask and work in fast-paced environment
- A keen eye for details and accuracy yet meeting deadlines
- Proficiency in MS Office
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