IT Support Analyst

2 days ago


Singapore EBIQUITY PTE. LTD. Full time

**Position Reports to**:IT Service Delivery Manager

**Location**:Singapore (onsite and remote)

**What is the purpose of the role**:
To provide the first and second line point of contact between the business and the IT department for incident and service request management for the APAC region.

**Key Responsibilities**:

- To regularly check the unassigned queue in the ITSM tool and promptly and accurately reassign tickets to the relevant resolver group
- Responsible for, deploying, configuring, supporting user devices (Laptops, workstations, smart devices, printers)
- Work closely with third-party IT service providers to maintain effective relationships and ensure high-quality support delivery
- To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
- To carry out the following daily checks: Service Desk (Manage Engine), Backups. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
- Troubleshooting / repairing Laptops, and installations
- To carry out user administration (e.g., new starter account creation/leaver)
- To provide input to process documentation
- Creating, modifying and restoring backups
- Restarting Azure VMs and services
- Troubleshooting and modifying web proxy rules
- Working with our MDR provider and resolve security threats
- Adding devices to Intune/Autopilot
- RMM Tool - Utilise the tool to troubleshoot and support user devices
- Using cloud dashboards to trouble shoot Wi-Fi, switch and firewall connectivity
- Troubleshooting VPN client issues

**Skills, Knowledge & Expertise**:

- Minimum 2 years experience
- Good technical knowledge of Windows operating systems
- Knowledge of WI-FI, network switches, firewalls
- Windows Server 2012 to 2019 administration experience
- Active Directory and Entra administration and management
- Microsoft product support (Excel, Outlook, Word, PowerPoint)
- Microsoft Office 365 support and administration
- Support of mobile devices with MDM
- Strong communication skills
- Good customer service skills
- Good analytical/problem-solving skills, especially in continual service improvement
- Ability to work well under pressure with an eye for detail
- Passion for technology
- Willingness and enthusiasm to learn is essential with a can-do approach
- Self-motivated and organised
- Must be a team player


  • IT Support Engineer

    4 days ago


    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...

  • technical analyst

    2 weeks ago


    Singapore IT World Full time $60,000 - $180,000 per year

    We are looking for a skilled and detail-oriented Technical Analyst to join our team. The ideal candidate will be responsible for analyzing technical systems, troubleshooting issues, and providing data-driven insights to enhance operational efficiency and system performance.Key Responsibilities:Analyze, design, and implement technical solutions to meet...


  • Singapore Neurones IT Asia Full time $90,000 - $120,000 per year

    We are looking for an Application Support Analyst, and your role is as below:You'll support clients across APAC while ensuring platform availability for global users 24/7. The role requires an understanding of both technical infrastructure and client experience.ResponsibilitiesClient-Facing Incident ManagementOwn client-impacting incidents from detection to...

  • TECHNICAL ANALYST

    2 weeks ago


    Singapore IT WORLD PTE. LTD. Full time

    We are looking for a skilled and detail-oriented Technical Analyst to join our team. The ideal candidate will be responsible for analyzing technical systems, troubleshooting issues, and providing data-driven insights to enhance operational efficiency and system performance. Key Responsibilities: Analyze, design, and implement technical solutions to meet...

  • System Analyst

    1 week ago


    Singapore Power It Full time

    Experience as a Technical analyst Experience in Transaction Banking - Cash Management is mandatory Knowledge of Finastra products (Fusion Corporates Channels) is preferred Knowledge of Payment products (Corporate) in ASEAN region Experience in Agile Ways of Working Must be able to interact with Business/Product Owners to interpret user-stories, analyze...

  • Business Analyst

    1 week ago


    Singapore Neurones IT Asia Full time $100,000 - $150,000 per year

    We are looking for a Business Analyst to support our government client's initiative, and here is what your role is all aboutResponsibilities:Partner with the Agency's business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case.Evaluate and recommend suitable...


  • Singapore Zone IT Solutions Full time

    We is seeking a talented Cyber Security Analyst based in Singapore. As a Cyber Security Analyst, you will play a key role in ensuring the security and integrity of our organization's data and systems. **Requirements**: **Responsibilities**: - Monitor, detect, and respond to cyber threats and security incidents, - Conduct vulnerability assessments and...

  • System Analyst

    4 days ago


    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Requirement** - Diploma/Bachelor in Computer Science/Information Technology or related study - 2-4 years of experience as a System Analyst or in a technical insurance support role. - Understanding of insurance products, policy administration, or rating engines (Life, Health, P&C) - Proficient in reading and understanding XML/JSON, SQL, Excel, and data...

  • Cyber Security Analyst

    10 hours ago


    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Business Analyst

    1 week ago


    Singapore Power IT Services Full time

    Job Description - Min 8+ years of software development experience and 3+ years as a Business Analyst - Should have exceptional written and verbal communication skills - Should be very good at gathering the client requirements and translating business requirements into specific required formats like user stories - Extensive Experience in Stakeholder...