Facility and Experience Lead

JLL supports the Whole You, personally and professionally.
Facility and Experience Lead
Work Dynamics - Integrated Facilities Management
We are seeking a dynamic Facilities and Experience Lead to oversee and optimize our workplace operations. This role is responsible for managing events, soft services, security and mailroom operations to create an exceptional work environment while ensuring efficient facility management.
**Key Responsibilities**:Events and Meeting Room Management**:
Manage event logistics, budgets, and vendor relationships
Ensure seamless event delivery and positive attendee experiences
Oversee room booking systems and ensure proper equipment maintenance
Optimize room utilization and user experience
**Soft Services Management**:
Manage cleaning, landscaping, pest control, and waste management services
Ensure high standards of cleanliness and maintenance across the facility
Oversee catering and vending services
**Hard Services Management**:
Support preventive maintenance programs
Support repair and replacement works as needed
**Security Operations**:
Oversee security personnel and systems to maintain a safe environment
Manage access control systems and security protocols
Develop and implement emergency response procedures
**Mailroom and Document Management**:
Supervise mailroom operations and document archiving systems
Ensure efficient mail distribution and secure document storage
**Vendor Management**:
Ensure all contractors meet required standards and SLAs
Develop and manage budgets for all supervised areas
Identify cost-saving opportunities while maintaining service quality
**Health and Safety Compliance**:
Ensure all operations comply with relevant health and safety regulations
Conduct regular safety audits and implement improvements as needed
**Reporting and Continuous Improvement**:
Produce regular reports on facilities performance and user satisfaction
Implement strategies for ongoing service enhancement

**Qualifications**:
Bachelor's degree in Facilities Management, Hospitality, or related field
5+ years of experience in facilities management or similar role
Strong knowledge of facility operations and service delivery
Proficiency in facilities management software and MS Office suite
Outstanding communication and customer service skills
Experience in vendor management and contract negotiation
Knowledge of relevant health, safety, and environmental regulations
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.