Client Success Manager

3 days ago


Singapore Gartner Full time

**Description**:
**About the role**:
**What you will do**:

- Work with Senior and C-Level clients of tech companies in South Korea in a client service role while identifying opportunities to improve the role and client experience.
- Bring product management expertise and link how Gartner can help clients throughout their product lifecycle.
- Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
- Drive continues client partnership by understanding client’s mission critical priorities, map to Gartner’s best resource capabilities and prioritize immediate needs.
- Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner’s deliverables and product capabilities.
- Liaise between Gartner and all members of the client’s team to ensure the seamless support of team-level strategic initiatives
- Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients

**What you will need**:

- 5+ years’ work experience in account management, business analytics or product management role
- Preferably experience in remote delivery and phone interaction with clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Full proficiency in **both English and Korean **to better manage clients from South Korea and parts of Southeast Asia
- Proven track record in excellence

**What you will get**:

- Generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), CPF matching and more
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities

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**Who are we?**

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

**What makes Gartner a great place to work?**

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

**What we offer**:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Job Requisition ID:83090



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