Customer Success Manager

**Empowering enterprises to keep the planet habitable for all, Terrascope aspires to be the easiest carbon measurement and decarbonization platform for companies in the land, nature, and net-zero economy sectors.**

Terrascope is a leading decarbonisation software platform designed specifically for the Land, Nature (LAN), and the Net-Zero Economy (NZE). As the easiest-to-use platform for these sectors, our comprehensive solution blends deep industry expertise with advanced climate science, data science, and machine learning. Terrascope enables companies to effectively manage emissions across their supply chains.

Our integrated platform offers solutions for Product and Corporate Carbon Footprinting, addressing Scope 3 and land-based emissions, SBTi FLAG & GHG Protocol LSR reporting, and supporting enterprise decarbonisation goals.

Publicly launched in June 2022, Terrascope works with customers across sectors, from agriculture, food & beverages, manufacturing, retail and luxury, to transportation, real estate, and TMT.

Terrascope is globally headquartered in Singapore and operates in major markets across APAC, North America, and EMEA. Terrascope is a partner of the Monetary Authority of Singapore’s ESG Impact Hub, a CDP Gold Accredited software provider, has been independently assured by Ernst & Young, and a signatory of The Climate Pledge to achieve Net Zero by 2040.

As a CSM, you combine sustainability consulting expertise with SaaS customer success acumen. You bring strong program-management, change-management, and communication skills to solve problems, challenge conventions, and align cross-functional teams, including carbon data analysts, decarbonisation specialists, product, sales, and partners. You will build trust across customer organisations, set actionable roadmaps, coordinate technical architectures, and establish governance that drives measurable impact, as reflected in Net Revenue Retention (NRR), Customer Satisfaction (CSAT) and product adoption outcomes.

At Terrascope, we value critical thinking, self-motivation, and adaptability in entrepreneurial environments. We seek people who sweat the details while thinking big on behalf of our customers. With a focus on customer impact, a sustainability background, and a passion for problem-solving, you are a team player who makes data-driven decisions, communicates thoughtfully, and is committed to delivering world-class experiences that move the needle on climate action.

**In this role, you will**:
- Orchestrate near-, mid-, and long-term success plans that tie Terrascope adoption to customer NRR and CSAT goals
- Translate customer climate commitments into actionable decarbonisation roadmaps leveraging Terrascope’s corporate, product, and supplier modules
- Accelerate customer adoption through tailored onboarding, enablement sessions, and ongoing education initiatives
- Partner with carbon data analysts and decarbonisation specialists to ensure data quality, robust emissions insights, and credible reduction pathways
- Define customer expansion opportunities
- Surface customer feedback to influence product development and thought leadership
- Manage time effectively and ensure that the right Terrascope or partner resources are on the relevant accounts to keep customers on track toward emissions-reduction milestones
- Serve as a thought leader within Terrascope, sharing best practices and mentoring peers on corporate sustainability and customer experiences

**You should have**:
- 3-5 years in a customer-facing role engaging with executives, technologists, and/or partners to solve complex business challenges leveraging advanced technologies
- Demonstrated sustainability expertise (climate change, nature/biodiversity, environmental management)
- Strong project management skill set
- Analytical mindset with the ability to interpret emissions data and craft compelling business narratives; ability to engage technical users and senior executives alike
- Excellent presentation and verbal communication skills in English
- Bachelor’s degree in Sustainability, Business, Engineering or equivalent experience

**Even better if you have**:
- Familiarity with GHG Protocol, SBTi guidance, and emerging climate disclosure regulations
- Additional language skills to liaise with mutinational clients

**Your Privacy and Fairness in Our Recruitment Process**
- We're committed to creating an inclusive environment for our strong and diverse team. We value diversity and foster a community where everyone can be their authentic self._