Workplace Manager

JLL supports the Whole You, personally and professionally.
Workplace Manager
Principal Accountabilities
Overall responsibility of Integrated Facilities Service delivery at site
Manage all soft & hard services and facilities management services, including events support and food & beverage services
Delivery of services in accordance with the service agreement and service levels
Duties & Responsibilities
Responsible for facilities operation
Establish Facility Service Management procedures for soft services and roll out to site staff, mainly Cleaning, Tea Ladies, Mailroom, Landscape, Pest Control, Security Services, Food & Beverage Services, Events & M&E
Monitor procedures to ensure client’s expectations are conveyed and worked upon
Ensure compliance with all local statutory regulations
Primary responsibility for OPEX budget, tracking and reporting planning and provide administrative support to the team
Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
Manage all contract vendors to carry out technical audits/ maintenance, monitor expiry of contracts and initiate re-procurement for all services
Assess contracts to ensure best value delivered to the Client
Initiate a system to measure quality of performance on a quarterly basis
Implement and manage safety procedures to ensure the provision of a safe environment
Participate in emergency response exercises as per client’s requirement
Achieve KPI and SLA targets
Person Specification
Diploma or Degree in Facilities Management/Build in Environment/Hotel Management/Hospitality/Building/Mechanical/Electrical Engineering or any other related discipline
Minimum 5 years practical experience in facilities management, vendor management and client reporting
Good problem-solving and coordination skills
Strong budget management and financial analysis skills
Possess operation ability to think laterally and deliver innovative solutions
Strong leadership, people and communication skills
Good command in spoken and written English
Good MS Outlook, MS Excel, MS Word, PowerPoint & others
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.