Business Support Management

**JOB DESCRIPTION**
Business Support Management is a function within Commercial and Investment Bank - Finance & Business Management. The group is responsible for many levels of administrative and control-focused support to our CIB businesses. This includes, but is not limited to, oversight and management of Administrative Assistants and general support of day-to-day business functions and controls. The team interacts heavily with multiple lines of business, Business Managers, CIB BSM global counterparts, and Internal Business Partners such as CIB Expense Management, Business Change Management, Business Controls, Compliance, Human Resources, and Technology.

As an**Administrative Assistant Manager - Vice President within Business Support Management, you will be accountable for managing teams of administrative assistants who support one or more lines of business across the APAC region. Your role is crucial in maintaining strong relationships with stakeholders and enhancing productivity. You'll lead projects, enforce compliance, and drive strategic initiatives to optimize business processes.

**Job responsibilities**:

- Lead day to day team activities and manage coverage
- Develop and implement meaningful performance metrics
- Coach and mentor team; develop team leaders where appropriate
- Enforce a dynamic control/ compliance environment and continually mitigate risk in business processes
- Build and maintain strong relationships with key stakeholders
- Manage relationships with internal business partners across multiple LOB’s in the Corporate Investment Bank (Both APAC region and globally where required).
- Provide thought leadership in strategic direction to improve productivity and leverage
- Build consensus around key initiatives
- Lead the performance management process for direct reports and advocate for the administrative staff needs
- Participate in compensation planning
- Lead and participate in BSM projects to drive BSM agenda, enhance controls and optimize efficiencies

**Required qualifications, capabilities, and skills**:

- Minimum of 8 years of experience in Human Resources, Admin or Management
- Strong oral and written communication skills
- Strong and independent problem-solving skills
- Customer service/Client facing experience
- Excellent relationship building skills with the ability to listen well and influence others
- A self-starter who is organized and consistently meets deliverables
- Bachelor’s Degree or equivalent

**Preferred qualifications, capabilities, and skills**:

- Prior experience managing large cross-location teams
- Prior experience in an Investment Banking or Financial Services organization
- Proficiency in both verbal and written Chinese to liaise with stakeholders from China

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.