Client Service Executive

2 weeks ago

Singapore Tiffany & Co. Full time

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.
- Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH
- Are you passionate about retail and customer service?
- Do you love making a difference?

**Responsibilities**

**Post Sales Service**
- Attend to all Client service requests and needs
- Ensure that all repair and servicing orders are entered into proper records, monitored and completed timely and successfully meeting company's quality standards
- Liaise with Clients and work to solving servicing needs and issues
- Liaise with vendors on favorable rates and work quality
- Liaise with our other stores on servicing requests and status

**Technical Service and Requirements**
- Check and maintain records for required Diamonds & Statement Jewelry received from Replenishment and vendors, and jewelry returned from photo shoots and report any damages
- Maintain records and conduct required counts of COM merchandise
- Perform and co-ordinate polishing and minor repairs of store's merchandise ensuring merchandise is clean and bright at all times
- Order spare parts and maintain inventory for jewelry & watches
- Maintain Log for Stock and Employee repairs
- Assist management in the visual presentation of merchandise by scheduled cleaning and inspection of store inventory
- Report to NY QA on repeated quality issues

**Client Communication and Development**
- Ensure Client enquiries are being responded to in an appropriate and timely manner

**Cross Functional Teaming**
- Support management and stores in training employees on post sales service offerings and service timeframes
- Act as liaison between Clients and internal departments of the company

**Qualifications**
- Minimum 2 years retail or luxury retail experience or relevant Client related experience (i.e. hospitality, etc)
- Proven track record in achieving sales results.
- Willingness to work non-traditional business hours including weekends and holidays, included in roster planning
- Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while handling multiple tasks is required.
- Ability to work with a diverse client base.
- Ability to work in a fast-paced, changing environment.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work

LI-SK1

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