Marketing Ops Specialist

4 days ago

Singapore Ascentis Pte Ltd Full time

COMPANY DESCRIPTION

**About **Ascentis**

Unlock Your Potential with a Growing and Dynamic Company.

At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have established ourselves as a trusted partner in servicing regional accounts across 13 countries in Southeast Asia.

Our success is rooted in our core values: PACT - professionalism, accountability, consistency, and teamwork. These values drive our dynamic and fast-paced environment, where results matter. We believe in fostering a culture of open communication, where every voice is valued, and ideas are encouraged to flourish. One of our key differentiators is our flat organizational structure, which promotes a collaborative and inclusive work environment. Our management team is hands-on and approachable, working side by side with our talented employees to drive innovation and achieve remarkable results. As a growing company, we offer tremendous potential for personal and professional growth. We embrace a meritocratic approach, recognizing and rewarding the contributions of talented individuals who thrive in a team-oriented setting.

We believe in providing ample opportunities for our employees to take on new challenges, learn, and advance their careers. If you are a passionate and driven individual seeking a rewarding career in a company that values your skills and potential, Ascentis is the place for you.

Join us on our journey of success and be part of a team that is shaping the future of our industry. We look forward to welcoming exceptional talent who share our values and are ready to make an impact. Together, we can ascend to new heights.

DESIGNATION : Ascentis - Marketing Ops Specialist (Malaysia JB)

RESPONSIBILITIES
- Relevant SQL database experience (Prefer MSSQL)
- Familiar with Web Development best practices and SDLC
- Investigate, document, and track issues reported by client to closure.
- Knowledge and understanding of CRM, Loyalty Programs, eCommerce, or Social and Digital Media is ideal.
- Have the ability to understand client’s requirements to align with their strategic business objectives
- Work with internal solution and project teams to deliver quality services to our clients
- Foster and nurture long term client relationships
- Ensure outstanding issues reported by customers are resolved on time
- Follow-up on resolved issues to make sure post mortem analysis report are documented
- Review and highlight action points for reoccurrence issues
- Work with Accounts Servicing to manage Change Requests for existing customers
- Critical thinking and excellent problem solving skills with a strong sense of customer commitment.
- Excellent verbal and written communication skills
- Highly motivated with the ability to work independently and in a team environment.
- Minimum 5 years work experience.

QUALIFICATIONS
- Understand support framework like ITIL, ITSM
- Account Servicing experience with at least some experience in support and solutioning for CRM & Loyalty, Software, Social and Digital Media space.
- Self-motivated team player who enjoys working in a fast-paced team atmosphere.

OTHER INFORMATION

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