Sales Ops Specialist, Apac

**Company Description** Do you want to make an impact?**

Informa Tech sits at the heart of a thriving business technology community.

And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that really matter.

At Informa Tech, you'll be joining a vibrant community of over 2000 colleagues across 19 locations, and a fast-paced international company that’s part of the UK’s FTSE 100 group of leading businesses. Where else can you rub shoulders with big brands and leading experts, in exciting places, alongside some of the most respected colleagues in our markets?

We’re now looking for a **Sales Ops Specialist **to join our **APAC **team.

**Role Purpose**:
This role helps executes the post-sale, order to cash process for the Omdia & Wards Intelligence businesses. This includes ensuring accurate sales contracts and successful handover to downstream delivery teams for invoicing and fulfillment. It is also a primary responsibility to promptly and accurately resolve amendments and queries. _e Sales Enablement & CRM team concentrates on the systems and technologies the sales team uses and identifies information_

**Areas of Responsibility & Accountability**
- Manages the sales order approval process for an agreed area of responsibility:

- Rejects orders that do not adhere to business rules/authority framework
- Escalates queries to compliance
- Ensures orders adhere to data standards
- Ensures all orders meet criteria for successful processing on SAP
- Provides support to sales staff to ensure thorough understanding of the business requirements
- Monitors orders that are between sales and fulfilled to ensure all orders are dealt with in a timely manner
- Ensures processed orders are correct and meet the high standards required to ensure the best customer experience
- Follows agreed regular best practice duties including under/over payments, overdue payments, on hold orders, updating of SFDC status
- Works with SSC and BI sales and central teams in a positive manner to resolve issues in a pragmatic and timely fashion
- Communicates of changes to process and business rules to ensure understanding by co-workers and other teams
- Highlights any practices that are not aligned to the standard process and identify issues that affect the customer experience

**Qualifications** Knowledge & Skills**
- Understands sales principles and processes
- Process improvement expertise
- Strong financial knowledge/client billing and invoicing
- Excellent ability to balance multiple projects and responsibilities
- Strong inter-personal and communication skills

**Experience & Qualifications**
- Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting and reconciliation of sold programs.
- Experience within a Sales Operations and Sales Enablement environments, focusing on sales order process, delivery, and reporting.
- Highly organized, with a strong ability to balance multiple projects at once while paying attention to detail to focus on accuracy and timeliness of delivery.
- Exemplary high standards of customer service, integrity; motivated and driven to succeed
- Ability to work independently as well as in a partnership and team

**Additional Information**
You can make a real impact at Informa Tech, because what we do matters - and we do it at scale. Informa Tech is a division of Informa, where no two days are the same and you’ll find the freedom, opportunity and support of a fantastic community.

Our benefits include:

- Flexible working
- Healthcare and lifestyle subsidies
- Personalized training programme
- Competitive holiday
- Additional birthday holiday and Volunteer Leave
- Colleague Assistance Plan