Assistant Reservations Manager

22 hours ago

Singapore NSK HOTEL PTE. LTD. Full time

The Assistant Reservatons Manager assists the Front Office and Revenue department in directing and supervising the activities of in-house reservations and group bookings. To receive, confirm and process reservation for the hotel and assist in ensuring maximum potential revenue is captured daily.

**Primary Responsibilities**:

- Assist to answer, confirms and ensures all bookings are accurately entered into the computer based on Accor standards
- Ensures filing of reservations correspondence are done systematically by the Agents
- Ensures training of team members is in accordance to Accor’s standards (Data Entry / Profile maintenance) and familiar with the different booking platforms of Accor
- Understands the Accor Live Limitless program and able to accurately execute the bookings via members’ points and answers enquiries on membership redemption for bookings
- Keeps Front Office Manager, Director of Revenue and Director of Operations informed on all matters pertaining to no shows and matters concerning to Hotel’s reservations
- Highlights unusual statistics discrepancies
- +3 and +1 arrival checks are completed on a daily basis, ensuring that rates, dates, mode of payment, comments, etc. are updated accurately based on the correspondence from TA/Sales/OTA/Siteminder
- Ensures that all pre-payment required reservations are charged on a daily basis unless there is a special billing instruction (TAs/OTAs)
- Daily checks of OTA extranets to ensure that all reservations are interfaced and synced to PMS. Especially for on-day arrivals
- To ensure Agents follow up daily with traces that were left by FO Team
- Follow up with Invoices and Group Rooming list with Sales Team
- Work closely with Sales department on the status of group reservations and critical booking dates
- Work closely with Sales Managers with any special requests or follow-ups required for Corporate / FIT bookings
- Ensures that all groups have full payment received prior to arrival if not a validated credit facility has been set up
- Politely turns down on closed out dates and offers to book an alternative date
- Keeps up to date rooms availability for sale and changes in hotel room rates
- Communicates with Operational Departments for potential overbooking periods
- Works with Housekeeping and Engineering on preventive maintenance schedule
- Works with Front Office on the achievement of Upselling goals
- Strives to achieve the ADR & Occupancy goals set by Director of Revenue and General Manager
- Maintains an organized electronic mailbox, ensuring that all information is communicated clearly to one another in the team
- Ensuring all correspondences are reviewed and kept in shared drive for the Front Office team’s print out and to assist them with verifying information when required
- To carry out any other duties when directed by the Management.

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