Group Operations Manager

21 hours ago

Singapore THE LOCO GROUP PTE. LTD. Full time

The Super Loco Group operates four popular Mexican retaurant and bars. The Super Loco Group us currently searching for a Group Operations Manager responsible for all business activities including restaurant operations, productivity, quality of goods and high customer service standards. This position oversees and supports the daily operations of the 4 restaurants within The Super Loco Group (Super Loco, Chico Loco, Lucha Loco).

**Roles & Responsibilities**:

- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
- Responsible for ensuring all financials and payroll related administrative duties are completed accurately, on time and in accordance with company procedures.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; compliance with operational standards, company policies and regulations.
- Responsible for ensuring consistent high quality of food preparation and service.
- Ensure the smooth running of all outlet operations, and seamless execution of business plans.
- Ensure that the work culture and restaurant environment is fun, profitable, consistent, efficient and on brand.
- Responsible for the management and maintenance of a high-quality guest experience
- Working with marketing & events department, to undertake revenue enhancing programs and activities.
- Reviewing financial performance, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Reviewing and adding to outlet and corporate SOP’s and ensuring compliance with these SOP’s.
- Overseeing, motivating and managing Restaurant Managers. Setting their KPI’s and supporting and guiding them to achieve their targets.
- Assist as required in expansion plans for Loco Group branded restaurants and opening of new restaurants.
- Assisting with venue maintenance and equipment acquisition.

**Requirements**:

- At least 3 years of F&B managerial experience and experience with running multiple F&B outlets.
- Excellent communication and hospitality skills.
- Ability to build morale and group commitment to goals, objectives and support everyone’s efforts to succeed.
- Strong focus on food and beverage quality control and service excellence.
- Strong leadership skills
- Ability to work under pressure and with mínimal supervision
- Familiarity with restaurant technology systems, Revel, Sevenrooms and Xero system knowledge will be a bonus.

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