Group Enablement

Hi (Hyphen insurance) is an aggregator insurance provider interested in offering the best and right fit financial products for our customers. We are an insurance product market place and insurtech firm with the goal to make "Protection simple, fair and fun" and we are working together with other "best-in-class" fintech, insurtech and traditional partners to give value back to our clients. With products available in 6 markets and ranging from personal and commercial lines to life & health, the Hyphen Insurance team is dedicated to helping create value for the whole financial ecosystem. We are a proud Asian start-up with 10+ million monthly visitors on our platforms. **ABOUT YOU** - You are a strong communicator; able to collaborate across all functional areas of the business - You possess transferable skills to develop team members - You influence laterally through process improvement, change in business practices and innovation - You have experience with managing competing priorities and maintaining strong time management and organizational skills to lead - You are detail oriented, flexible and have the ability to interact with and influence a diverse set of internal and external customers - You possess great organizational and multitasking skills **YOUR ROLE** - Work directly with team to coach and drive daily activities to increase sales and improve customer satisfaction and enable a great servicing experience - Create and execute training for new team members and new projects for the team - Report on the status of the team through a structured coaching cadence to leadership - Point person on the team for day-to-day problem solving, including escalations, and acting as a liaison between the frontline staff and leadership to drive continuous improvements - Prepare reports and analyze team results to improve performance and maximize efficiency - Solicit feedback from other departments to ensure streamlined workflows and processes - Give timely, helpful/constructive feedback to peers and managers - Some travel required to other Hyphen insurance offices **MUST HAVES** - 5-7 years of relevant experience - Bachelors Degree - Self-motivated, with excellent written and verbal communication skills - Comfort with rapidly changing business needs that is typical of a fast growing company - Ability to actively listen to concerns, critically think, and empathetically problem solve - Insurance background (specifically P&C) **NICE TO HAVES** - Commercial lines experience - Life & Health insurance experience - Tech background **What can you expect from us?** **Impact**: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. **Work**:We have a team of over 400 talented individuals in 6 markets who are hyper passionate about building innovative financial solutions and making an impact on people's lives. **Culture**: We take our work seriously but don't hesitate to keep things light. We can only create magic when we have a little bit of fun. **Thrive**: We launched in 2014 and fast-forward 7 years we now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. **Reputation**: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group **_EEO Statement_**: