Partner Enablement Manager

2 days ago

Singapore River CERTIS GROUP - GHR Full time $120,000 - $180,000 per year

We are looking for a strategic, execution-focused Partner Enablement Manager to empower our partner ecosystem and accelerate the adoption of Mozart, our unified, multi-service orchestration platform. You will design and deliver role-based enablement programs, certifications, and PoC support that drive pipeline, partner-sourced wins, and consistent delivery excellence.

What You'll Own

Partner Enablement Strategy

  • Publish role-based enablement plans for partner Sales, SE/Pre-sales, Delivery (L1/L2), and Support.
  • Define learning paths and certifications (badges, recertification cadence, exams) aligned to partner tiers (Registered/Silver/Gold/Platinum).
  • Maintain a 90-day enablement roadmap per market (APAC/MEA), tied to pipeline and PoC goals.

Content & Curriculum Development

  • Produce vertical decks and sales playbooks (Government, Retail/Integrated, Defence, Campus, Utilities) including value narratives, discovery guides, demo scripts, and ROI models.
  • Create deployment templates and reference architectures (VMS, Access/ID, BMS/IoT, GIS/CAD, SCADA via historian) and L1/L2 runbooks.
  • Manage a versioned asset library in the Partner Portal with co-branding options.
  • Build PoC kits: SOW templates, KPI baselines (e.g., MTTR↓, false alarms↓, handle time↓), and success dashboards.

Training & Certification

  • Run instructor-led bootcamps (2–3 days), webinars, and micro-learning modules; coordinate LMS content (videos, labs, quizzes).
  • Certify partner Sales & SE cohorts; track adoption, completion, and scorecards; issue badges.
  • Own Mozart sandbox images, sample data, and scenario-driven demo flows per vertical.
  • Ensure demo reliability and performance; publish troubleshooting guides and a '10-minute demo' script.

Operational Excellence & Analytics

  • Oversee the 'assist on first 2–3 deals' motion: discovery, demo, PoC success criteria, and security Q&A.
  • Train partners on deal registration, pricing/packaging, incentive programs, MDF eligibility & claims, and Rules of Engagement.
  • Drive QBR cadence with partner scorecards (pipeline, PoC→close, certifications, support quality).
  • Instrument dashboards for Time-to-First-Deal, PoC→Win, Certification coverage, Asset usage, Portal engagement, MDF ROI, and Managed-service attach.
  • Run A/B and cohort analyses; recommend incentive or content tweaks based on data.

Cross-Functional Collaboration

  • Partner with Product on roadmap readiness and change notes; with Support on L2/L3 handoffs; with Marketing on campaigns and case studies; with Legal on data residency/sovereignty guidance.

Your Experience & Expertise

  • 10+ years in partner enablement, sales engineering enablement, or field enablement, ideally in physical security, smart buildings, command centres, or IT-OT.
  • Proven track record building curricula, certifications, labs/sandboxes, and measuring enablement impact.
  • Familiarity with VMS, Access Control/ID, BMS/IoT, and API/webhook integrations.
  • Comfortable with HLD/LLD, deployment runbooks, RBAC/audit requirements, and security/sovereignty constraints (on-prem, air-gapped).
  • Instructional design expertise (adult learning, outcomes-based assessments, scenario labs).
  • Excellent facilitator and presenter; can lead technical demos and workshops.
  • Data-driven mindset with experience using dashboards and analytics to optimise enablement effectiveness.

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