Customer Experience Designer

**About the Role**:
**Grade Level (for internal use)**: 10
S&P Global Commodity Insights
**The Role**: Customer Experience Designer
**The Team**: We’re transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Experience Designer, you will have the opportunity to shape and create exceptional experiences for our customers, using user-centered design methods and a data-driven approach. You will collaborate with cross-functional teams and stakeholders, championing the voice of the customer and driving meaningful impact.
**Responsibilities and Impact**:
Design and present comprehensive journey maps, partnering with the Customer Intelligence team to conduct user research.
Collaborate with the wider CX organization to understand objectives and align journey designs with organizational CX Design principles
Utilize service blueprinting techniques to visualize front-end and back-end processes underlying each customer journey.
Conduct regular workshops with user groups and stakeholders to gather insights, validate journey maps, and identify opportunities for improvement.
Work with cross-functional teams to ensure journey designs are actionable, identifying areas for process improvement and innovation.
**What We’re Looking For**:
Proven expertise in journey mapping, service blueprinting, and human-centered design
Previous experience in UX or CX Design roles
3+ years of experience in designing, documenting, refining, and presenting detailed customer journeys.
Strong analytical and empathetic skills, with the ability to capture and visualize complex journey nuances.
Experience in using digital tools and platforms to create journey maps and interactive prototypes that can be easily shared, updated, and iterated upon
A genuine passion for crafting intricate and detailed journey maps that offer clear insights and actionable recommendations.
**The Location**: Singapore
LI-PM3
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too