Customer Success Officer

4 days ago

Singapore REAL ESTATE ANALYTICS PTE. LTD. Full time

**Company Overview**:
Real Estate Analytics Pte Ltd (REA) is a leading provider of data-driven insights and advanced analytics for the real estate industry. We leverage cutting-edge technologies to deliver valuable solutions that empower real estate professionals to make smarter, data-backed decisions. Our mission is to transform the real estate landscape by offering a suite of tools designed to enhance market analysis, valuation accuracy, and investment strategies.

**Job Summary**

**Key Responsibilities**:

- Assist in the onboarding process for new customers, ensuring a smooth transition and understanding of our products and services.
- Maintain accurate and up-to-date customer records.
- Address customer inquiries, resolve issues efficiently, and ensure high levels of customer satisfaction.
- Gather feedback from customers regarding our products and services.
- Assist in analysing customer data to identify trends and patterns.
- Document customer suggestions, concerns, and requests to provide valuable insights for product improvement.
- Actively promote and upsell relevant offerings to customers in a consultative manner.
- Work closely with cross-functional teams, including Sales, Product Development, and Marketing, to ensure a unified approach in providing exceptional customer experiences.
- Stay updated on company products, services, and industry trends.
- Other ad hoc duties and assignments as assigned.

**Qualifications**:

- Diploma in business, marketing, communication, or a related field.
- Minimum 3 years with proven experience in customer support and sales (e.g., customer service representative, inside sales, or similar role).
- Strong ability to build relationships and deliver outstanding customer experiences.
- Ability to identify sales opportunities and handle objections effectively.
- Familiarity with CRM software and customer support tool (e.g. Zendesk, Jira).
- Problem-solving mindset with a customer-first attitude.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to multitask, prioritize, and manage time effectively.
- Eagerness to learn and adapt to new technologies and tools.
- Interest in the real estate industry and data analytics is desirable.

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