Customer Success Director

12 hours ago

Singapore Singapore Full time

Define and drive adoption of Customer Success Best Practices for the APJ Customer Success team, including Customer Success playbooks, metrics measurement and customer goal-setting.
- Build service and solution offerings, including work breakdown structures, and then train/enable partner organizations to handle delivery.
- Work with Customer Success Operations, Implementation & Integration and partner team resources to ensure effective utilization of resources.
- Guide the Customer Success & Services Team in scoping, scheduling and deploying Pure Storage solutions through project based services.
- Work with key Reseller/Distribution partners to help build their services portfolio around the Pure product line.
- Work with the Customer Success Manager resources to ensure they are staffed appropriately and are able to drive product adoption and customer value at key accounts.

**JOB REQUIREMENT**
- Ability to influence organizations and stakeholders - Must be willing and able to work in an open office, team environment.
- Strong ability to present clear strategies and programs to the SVP/GM and staff
- Thorough understanding of the architecture, design and implementations of multi-tiered client/server and web-based computing solutions. Deep knowledge of Customer Success management, including Customer Success Managers and Customer Success software platforms.
- Senior enough to be fully autonomous and strong ability to operate with very little guidance.
- Thought leadership capabilities in the area of Customer Success, including goal-setting, metrics measurement and personnel training.
- 7-10 years minimum experience supporting the sales of enterprise storage, networking or systems solutions to a combination of large enterprise accounts and data centers.
- Very strong communication skills.

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