IT Service Management Specialist

3 days ago

Singapore NE Digital Full time

COMPANY DESCRIPTION

NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life through digital services in the area of daily essentials, health and community care, childcare and education as well as financial services.

**The Team**

We believe that diversity is key to driving an innovative, cohesive, productive and fun workplace Hence, at NE Digital our people join us from all around the world. Be sure to be soaked in an environment with different ethnic groups driving innovation and injecting some creative juice as one

Contributing to a social purpose through technology, our team of passionate and dedicated folks are spread into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health and among others

**Creating technologies that impacts**

DESIGNATION : IT Service Management Specialist

RESPONSIBILITIES

End Users Services is the IT Services and Support team for NTUC Group of Social Enterprises. We are currently a team of about 35 people. We are building a unified digital ecosystem across Social Enterprises for a universal user experience.

We take a user-centric approach in our everyday operations and measure our success via service level objectives & customer satisfaction surveys. We work with modern technologies (eg. Chromebooks, Gsuite, VDI, etc) to develop our NTUC Social Enterprises’ future of works.
- IT Service Management Specialist is responsible for ensuring smooth delivery of IT Services for a group of Social Enterprises.
- He/She must be well versed in IT process mapping, streamlining and harmonizing procedures and producing work instructions for the central IT Helpdesk and Desksides engineers.
- Service Level Management, Root Cause Analysis, Continuous Improvement, Training and Quality are also the core duties, with regular reports produced and submitted to the reporting officer and IT Heads of the various Social Enterprises.

QUALIFICATIONS
- 3-5 years work experience in IT Service Management and ITIL V4 Certification
- Strong knowledge of IT Service Management Ticketing Tool (eg. Jira Service Desk, ServiceNow etc.)
- Ability to handle major incidents, change advisory board, problem management
- Thrives in a results-oriented, fast-paced environment
- Experience in major incident management
- Lean Six Sigma or related experience
- Experienced in conducting end user training
- Excellent track record of IT Service Management
- People-oriented, customer service mindset
- Excellent communication skills
- Naturally positive attitude, with the ability to maintain patience and composure under pressure
- Positive, team-oriented mindset, with a natural willingness to always go the extra mile

  • Client Services Specialist

    6 days ago

    Singapore Moody's Investors Service Full time

    **Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. - Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...

  • Event Service Specialist

    18 hours ago

    Singapore First Global Management Services, Inc. Full time

    **Building a Brand Starts with a Story** FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative,...

  • Senior Specialist, Service Management

    2 weeks ago

    Singapore LSEG Full time

    Join to apply for the Senior Specialist, Service Management role at LSEG Join to apply for the Senior Specialist, Service Management role at LSEG Get AI-powered advice on this job and more exclusive features. LSEG is a global multibillion-dollar information technology enterprise providing critical data to the finance sector and beyond. It provides data,...

  • Senior Specialist, Service Management

    1 week ago

    Singapore London Stock Exchange Group Full time

    Senior Specialist, Service Management page is loaded Senior Specialist, Service Management Apply locations SGP-Singapore-1 Raffles Quay time type Full time posted on Posted 19 Days Ago job requisition id R LSEG is a global multibillion-dollar information technology enterprise providing critical data to the finance sector and beyond. It provides data,...

  • SEO Specialist

    1 day ago

    Singapore IT Group Inc. Full time

    Join us in making a disruptive difference. SEO Specialist Job Summary The SEO Specialist will play a pivotal role in enhancing our online presence and driving organic traffic to our website across all four regions (Philippines, Malaysia, Singapore, Indonesia). This role will involve developing and executing SEO strategies, creating and optimizing website...

  • Event Specialist, Event Management

    3 days ago

    Singapore Singapore Institute of Management Full time

    About the job As a member of Campus Infrastructure & Services Division, the Specialist will report to the Event Management Lead, and be responsible for the planning, managing, coordinating of virtual, hybrid and in-person events such as graduation ceremonies, conferences, talks and dinners, as well as other corporate events. The Specialist will also be...

  • Commercial Renewal Specialist

    6 days ago

    Singapore Moody's Investors Service Full time

    This role is responsible for working with sales colleagues and other internal stakeholders to manage and grow MA’s business across a territory of existing customers. Key activities include securing renewal rates as per yearly sales defined targets for MA’s existing business, exploring opportunities to expand it and managing sales cycles to closure....

  • IT Operations Specialist

    18 hours ago

    Singapore PALO IT Full time

    **WHO WE ARE**: **Build. Scale. Sustain.** PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right.**We're proud to be a World Economic Forum...

  • Logistic Support Specialist

    3 days ago

    Singapore Hyundai Global Service Full time

    COMPANY DESCRIPTION Hyundai Global Service Singapore Pte Ltd is a member of Hyundai Heavy Industries Group (World No.1 Shipbuilder). We provide marine engine spare parts & technical service for vessels globally. As a unit of the shipbuilding giant Hyundai Heavy Industries, Hyundai Global Service is committed to becoming a trusted and admired company by...

  • IT Operations Specialist

    2 weeks ago

    Singapore Palo IT Full time $90,000 - $120,000 per year

    WHO WE ARE:Build. Scale. Sustain.PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion,...