Center Manager, Outpatient Services

1 week ago

Singapore SINCERE MEDICAL SPECIALIST CENTER PTE. LTD. Full time

**Position Objective**

The Centre Manager, Outpatient Services is responsible for providing leadership and guidance to the clinical team, including Clinic Assistants and Nurses, and ensuring smooth clinical operations and patient care.

**Responsibilities**:

- Responsible in overseeing the daily operations of nursing services and patient care
- Direct, supervise and evaluate the quality and appropriateness of all nursing and patient-care-related activities.
- Review, implement and evaluate procedures and policies according to established standards of nursing practices.
- Provide clinical supervision to the nurses and clinic assistants.
- Monitor and ensure cost-effectiveness in the usage and maintenance of clinical resources.
- Collaborate with the specialists and doctors to implement best practices and efficient processes, and with Management in the development of long-term business plans for the clinics.
- Ensure nursing services meet and adhere to licensing and regulatory requirements.
- Conduct staff performance appraisals and provide support and guidance to enhance the staff’s professional development based on individual training needs.
- Resolve public relations issues and provide service recovery when required.
- Liaise with the company’s stakeholders and corporate partners to ensure smooth clinical experiences for our patients.
- Collaborate with other departments to put in place best practices and ensure efficient processes for the clinics.
- Assist with all audits to be conducted on nursing practices and the clinics.
- Maintain a professional relationship with third parties, such as overseas agents and timely respond to their enquiries according to MOH regulations and company policies.
- Undertake such other duties as may be assigned.

**Job Requirements**
- Valid Singapore Nursing Board (SNB) Registered Nurse practising license
- Minimum of 5 years of nursing experience within clinical environments, coupled with supervisory expertise.
- Experience in performing e-filling for Medisave and Insurance claims
- Degree/Diploma in Nursing or equivalent (recognised by Singapore Nursing Board)
- Prior O&G and IVF experience will be advantageous
- Enjoy interaction with people

**Job Competencies**
- Problem-Solving Skills
- Time Management Skills
- Effective Communication
- Leadership Skills

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