Travel Operations Executive
7 days ago
General Summary of Responsibilities
- Responsible for all aspects of day-to-day travel operations
- Handle FIT and Group bookings from end-to-end : enquiry to quotation, to booking, to follow up arrangement, to travel coordination up till the guest departure
- Ensure that tour operations run smoothly, according to established itineraries
Specific Job Requirements
Provide travel service and support to travel agents, clients, guests (collectively known as Asler Travel’s “customers”)
- Mandarin & English (written and spoken) language skills to communicate with customers and suppliers
- Source and negotiate with suppliers (e.g. hotel, restaurants, transportation) for better rate and/or conditions
- Provide information on travel requirements
- Assist with customers’ requests and handle them appropriately
- Place bookings with hotels, restaurants, transportation and provide confirmation to customers
- Reconfirm bookings when nearing confirmation deadline and follow up with payment
- Update bookings on shared excel spreadsheet
- Update rates (hotel, attraction tickets, transportation) in shared excel spreadsheet
- Book and print attraction tickets
- Coordinate all other travel arrangements including tour guide briefing, assist at hotel (if necessary) or collect keys (for special groups) to ensure smooth travel arrangement
- Data entry for monthly pax report
- Prepare invoices for customers and hotel commissions
- Any other ad-hoc tasks that may be assigned by the Company from time to time
**Benefits**:
- Fun and friendly work environment
- Central location (Dhoby Ghaut MRT)
- Get to recce and food-tastings at hotels and restaurants
- Work life balance, working hours 9:30am - 6pm. Company does not expect/requires employees to work overtime. But need to be responsive onphone in the occasional event of urgent assistance required by customers.
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