Sg Warehouse

21 hours ago

Singapore Shopee Full time

DepartmentOperations

LevelExperienced (Team Lead)

LocationSingapore

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Engage warehousing operational functions and business stakeholders, understand ops system, process, business requirements and implement feasible supply chain solutions.
- Translate ops requirements to system feature request, align with product team and tech team.
- Implement the new system features and process to the warehouse ground level.
- Work closely with the cross-functional teams to ensure the technical solutions are properly designed and able to meet ops and business requirements
- Develop training materials to guide new joiner and part timer to learn the ops processes.
- Investigate the ops and system issues to minimize business impact and coordinate the product team to fix or improve.
- Take a lead program management role on multi-team supply chain projects

**Requirements**:

- Communicate complex ideas effectively, both verbally and in writing
- Work effectively with people at all levels in an organization
- Flexible and adaptive, with a willingness and attitude to learn and understand process and system.
- Distinctive problem-solving, collaboration, and analytical skills
- Self-starter mentality with ability to manage a team, multiple projects in a fast-paced working environment
- High attention to detail including proven ability to manage multiple, competing priorities simultaneously
- Data driven decision making mentality and sound business judgment
- Experience in supply chain management, i.e. procurement, logistics, warehouse, is desirable. And experience in leading a team.

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