Customer Service Team Lead

COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

Manages team members in the day-to-day performance of work, provides leadership and coaching / Training - Internal audit of team members’ performance - Assist and report to Customer Service & Fulfilment Manager - Back up for Processing of sales/Delivery Orders and phone-manning - Resolves product or service problems by clarifying the customer's complaint;...

Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on...

**Customer Experience Team Lead**: Full-Time - 25 Sep 2024 The Customer Experience (CX) Team Lead role is to mentor and train the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness or wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved....

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Roles & Responsibilities**: - Provide coaching...

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Responsibilities**: - Supports, coaches and...

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Service Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY Responsibilities Supports, coaches and manage a...

This is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $3,500-$3,700 ($300 incentive) Work Timing 1. 44hrs per week/ 5 days work shift (between 8am to 8pm) 2. Must be able to work weekends/ public holiday on rotating schedule 3. Working experience in contact centre is an advantage **Job Description**: 1....

This is a 12 months contract assigned to our client Work Location: Suntec Tower 2 Salary Range : $3,500-$4,000 Working Hours: 1. 44 hours per week 2. 5.5 days per week 3. Monday-Sunday (including Public Holiday) 4. 24 hrs rotating shift **Job Description**: 1. Coach and guide customer service officers (CSOs) to answer customers’ queries and provide...

As the Customer Service Lead, your ultimate goal is to coach a team, driving individuals towards their goals, and resulting in an excellent customer experience. The Customer Service Lead is responsible for mentoring Customer Experience agents and helping to improve on their KPI. You will champion the vision for our company's customer experience and help to...