Senior Customer Service Officer
1 day ago
We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Service Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY Responsibilities Supports, coaches and manage a team of Contact Center Agents Communicates performance against objective with the individual team members and constantly monitors performance in terms of agreed key performance indicators (log-on time, time-in wrap, average handle time)Works with the shift supervisor and coordinates shift roster for the team members to ensure that agreed shifts would be covered Conducts return to work interviews after absenteeism Undertakes any administration associated with payroll, performance related bonus, staff annual leave, expenses claims and amendments to staff rosters Conducts regular team meetings and buzz sessions to ensure that two-way communication is maintained between team members and management Supports the management team in the creation of management reports based on agreed time scales Attends to high-level customer complaints received by team members and spends an agreed proportion of time answering queue calls Conduct call monitoring either by listening in to the radio recorded calls or live calls and subsequently undertakes coaching sessions with team members Disseminates information received from client contact point to the team members as soon as possible and ensures that the team members are fully briefed on the information received Support the Contact Center in achieving its overall service levels (average speed of answer, abandoned calls, % calls answered within service level)Identifies area for service improvements and makes recommendations to the management team Requirements Minimum 2 year(s) of relevant experience in supervisory role, preferably in a contact centre or customer service environment. Tech savvy and has good knowledge of Microsoft Office (Word, Powerpoint & Excel). Possess good interpersonal and communication skills, creativity and problem-solving skills. Positive and able to motivate team to achieve business targets. Good leadership and people management skills. Able to work well in a team in a dynamic and fast-paced environment We offer competitive compensation, ongoing training, and a supportive work environment. If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience. Be careful - Don’t provide your
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Customer Service Officer
5 days ago
Singapore SAFRA National Service Association Full timeCUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a...
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Customer Service Officer
1 week ago
Singapore SAFRA National Service Association Full time $30,000 - $50,000 per yearCUSTOMER SERVICES OFFICER @JRSingaporean onlyDuties / TasksCounter DutiesAttend to general members' and guests' enquiries on Clubhouse and association level activities and facilities.Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer...
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Customer Service Officer
1 week ago
Singapore SAFRA National Service Association Full time**Singaporean only** **Duties / Tasks** **Counter Duties** - Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. - Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer...
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Senior Customer Service Officer
1 day ago
Singapore SGO TAS PTE. LTD. Full time**What is INITIA?** The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept...
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Senior Customer Service Officer
2 weeks ago
Singapore Arts House Group Full timeJob Purpose At AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces. Take on a leadership role in shaping exceptional visitor experiences across our vibrant venues!Your mission: To uphold our high service standards and create memorable experiences for all...
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Senior Customer Service Officer
1 day ago
Singapore Arts House Group Full timeDescription Job Purpose At AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces. Take on a leadership role in shaping exceptional visitor experiences across our vibrant venues! Your mission: To uphold our high service standards and create memorable...
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Senior Customer Service Officer
2 weeks ago
Singapore Arts House Group (AHG) Full timeSenior Human Resource Business Partner - IHRP | Certified Professional Job Purpose At AHG, we’re all about creating unforgettable experiences for every visitor. As our Customer Service Officer, you’ll be the face of our cultural spaces and helping shape exceptional moments across our dynamic venues. If you’re passionate about people and thrive in...
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Marketing Senior Officer
1 day ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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CUSTOMER SERVICE OFFICER
2 weeks ago
Singapore INNEOVA AUTOMOTIVE PTE. LTD. Full timeThe Customer Service Officer is responsible for learning the sales skill-set and the products, assisting the outlet operations and performing the tasks assigned by senior and manager. Responsibilities Learn the in-house products knowledge. Assist the senior and manager to receive and collect goods. Update goods received into the system Deliver goods to...
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Singapore Public Service Division Full time $80,000 - $120,000 per year[What the role is]The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...
