Deputy Director, Operations Management

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

**JOB SUMMARY**

The Deputy Director of Operations' role involves overseeing and coordinating key operational functions within inpatient and non-clinical cross-support services. These functions include the Business Office (BO), Patient Service Centre (PSC), Bed Management Unit (BMU), Facilities Management (FM), Environmental Health & Safety (EHS), Biomedical Engineering (BME), Security/Fire Safety, and Emergency Preparedness (EP).

The position also entails providing operational leadership to support inpatient and peri-operative services, such as billing, portering, and housekeeping, to maintain smooth workflows, efficient turnaround times, and high-quality service delivery.

Additionally, the role supports the strategic direction and daily management of these units, ensuring operational efficiency, quality service delivery, and adherence to hospital policies and regulatory standards.

**JOB REQUIREMENTS**
- Operational Management
- Oversee and coordinate non-clinical support functions in the Operating Theatre and inpatient wards (e.g., procurement, inpatient billing, portering, housekeeping, etc.)
- Ensure smooth workflow and minimize delays in patient transfer, discharge, and bed turnaround.
- Monitor operational metrics and lead improvement initiatives.
- Manage infrastructure upgrades and system rollouts.
- Staff Supervision & Development
- Oversee operational teams including Assistant Directors and Managers in designated areas.
- Drive workforce planning, training, engagement, and succession planning.
- Patient Journey & Experience
- Collaborate with clinical and non-clinical teams to identify and address service gaps along the patient journey
- Implement and standardize the Thomson Touch service framework
- Resource & Financial Management
- Manage allocated budgets and expenditure, ensuring prudent use of financial and material resources.
- Evaluate cost-effectiveness of operational models and propose changes as needed.
- Strategic Space & Facilities Planning
- Assist in assessing departmental space requirements and support relocation or renovation projects.
- Coordinate with stakeholders on hospital expansion, renovation, and leasing matters.
- Support negotiations and implementation of leasing contracts with external parties.
- Systems, Technology & Data Management
- Contribute to the implementation of digital solutions and automation to improve operational efficiency.
- Support data integrity and usage of analytics in decision-making.
- Champion paperless and cashless initiatives across relevant areas.
- Emergency Preparedness & Safety
- Participate in the planning, execution, and audit of emergency preparedness activities.
- Ensure compliance with ISO, OSH, and environmental standards.
- Stakeholder & Vendor Management
- Maintain positive working relationships with internal departments, vendors, and regulatory agencies.
- Assist in contract negotiations and service level agreements.

**JOB SPECIFICATIONS**
- A Bachelor's Degree is required; a Master's Degree in Business Administration, Healthcare Management, Hospitality, or a related discipline is preferred.
- Minimum of 8 years of experience in healthcare operations with increasing leadership responsibilities.
- Must be knowledgeable about hospital front-line and support services (BO, PSC, BMU, FM, BME, etc.).
- Demonstrated ability in problem-solving, critical thinking, and operational analytics.
- Effective communication skills with strong interpersonal and negotiation abilities.
- Experience in managing teams and leading change.
- Exhibits high levels of integrity, initiative, and professionalism.